Description/Job Summary

　　Facilities Coordinator

　　Responsibilities / Duties:

　　While providing exceptional customer service support for receiving, entering, and processing Facilities Maintenance & Janitorial orders for the Orange County Client, the dual role will also provide administrative support to the site management team.

　　Required Skills:

　　Review and respond to service request tickets

　　Communicate with internal and external management teams & vendors on a daily basis

　　Responds to all vendor, customer service inquiries via phone and//or email

　　Issue temp badges and amenity cards

　　Partner with management, peers, and staff to provide a supportive environment and positive customer experience.

　　Review of Monthly invoices for services before vendor submission

　　Review corrective and preventative maintenance tickets on a daily/ weekly basis

　　Organization of spreadsheets relating to inventory, ordering, and tracking of product usage

　　Cover the reception desk and assist with the shipping and receiving department on Mondays and Fridays as needed

　　Complete daily walkthrough of the building

　　Responsible for the coffee services and supply ordering

　　Required Experience:

　　Must have High School Diploma/GED completed

　　Minimum of two (2) years of experience in a support role in an office or call center environment

　　Excellent written, verbal, and interpersonal communication skills as well as strong follow up

　　Excellent organization with a disciplined approach to performing essential responsibilities

　　Ability to multi-task, self-manage, troubleshoot and problem solve issues around assigned tasks

　　Experience and exposure to iOs based programs and equipment

　　Ability to work independently and additionally with other team members

　　Proficient experience with data entry, customer service and use of multiple office systems (Word, Excel, etc.)

　　Preferred Experience:

　　1-2 years of order processing/ticketing system experience

　　Experience with Mac software/ products

　　1-2 years of heavy data entry or work ticket processing

　　3 years Customer service experience