Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job assumes overall responsibility and governance of department vendor relationships. Works with the vendors customers beginning with the implementation process to foster relationship development. Acts as the intermediary between Highmark and the vendor to ensure all responsibilities as outlined in the contract are fulfilled. Serve as an advocate for Highmark managing expectations to achieve positive outcomes. The incumbent is expected to become intimately familiar with “the story of the business” as viewed through the lens of data.

ESSENTIAL RESPONSIBILITIES

Establishes and oversees the implementation of a governance meeting structure and procedures as outlined in the contract to ensure the efficient and effective management of the services and relationships between Highmark and the vendor/customer

Consult with leadership to identify and implement sales best practices focused on improving sales outcomes and customer experiences.

Manage issues escalation process, for project and tactical day to day activities, respond to high priority complex or escalated requests.

Gain deep vendor/customer business/operations/technology understanding and develop plans in conjunction with Highmark stakeholders to further enhance the vendor relationships.

Communicate effectively and act as feedback loop regarding future contract terms.

Develop processes, tools, and templates to enable efficient, accurate and standardized data analyses and related deliverables.

On a regular basis and as needed, work with various departments to collect source data; design and build analyses/trending/forecasting reports using Excel or other technology.

Leverage key metrics to identify problem areas and adopt current and emerging business models with an entrepreneurial mindset and creative approach to drive best practice.

Other duties as assigned or requested.

EDUCATION

Required

Bachelor's DegreeSubstitutions

6 years of applicable work experience in lieu of a degreePreferred

Master's DegreeEXPERIENCE

Required

3 years of Operations, Consulting or Outsourcing Contract Management OR

3 years of managing vendor relationships or in a relationship management role

LICENSES OR CERTIFICATIONS

Required

NonePreferred

PMP CertificationSKILLS

Communications

Consulting

Project Management

Vendor Relations

Proficient in Microsoft Suite, specifically Excel and PowerPoint

Basic understanding of SQL

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Yes

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$57,700.00

Pay Range Maximum:

$107,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J260130