Calling all innovators - find your future at Fiserv.

　　We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Executive Support Engineer

　　What does a great Executive Support Engineer do?

　　As part of Fiserv’s Technology Services, we are seeking an experienced VIP support Engineer. This role is responsible for providing superior VIP technical support and building relationships with executive support personnel. In this position, you will be acting as the main liaison to the C-level executive team supporting technology hardware, software, and services. To succeed in this role, you should be an excellent communicator, and be able to build strong working relationships with Fiserv executives and their staff. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

　　As an Executive Support Engineer, you will be responsible for the following:

　　Technical:

　　Install and support of end user devices including PC’s, mobile devices, LAN/WAN, printers, and other peripherals

　　Install, support, and maintain PC applications in a Windows 10 Active Directory environment. Software includes Operating Systems, Endpoint Security, Office 365, VPN, System Management tools and various business unit software titles

　　Support of Exchange Online, Teams and other collaborative tools.

　　Have detailed knowledge of the use of a computer to present and combine text, graphics, audio and video with links and tools that let user navigate, interact, and communicate.

　　Connect, Support, and Troubleshoot AV, presentation, and teleconferencing equipment.

　　Current Fiserv video activity in this environment takes place on the following platforms: Vidyo, Webex, MS Teams, Zoom, GoTo and Skype(consumer version).

　　Join or receive MS Teams calls from executive boardroom.

　　Relationship Management:

　　Serve as the service delivery expert and single point of contact for senior executives.

　　Inspire passion and enthusiasm for achievement of goals in support of operational excellence.

　　Provide proactive support – takes a disciplined approach to managing and monitoring operations, making changes to drive improved results.

　　Drive collaboration among individuals and groups for the resolution of technology issues.

　　Inspire trust by following through on commitments. Shows integrity by ensuring self and others are held accountable.

　　Coordinate and monitor executive meetings utilizing collaboration and A/V services. Supports executive level conferences and events.

　　Support new technologies and will prepare the executive team for use/adoption.

　　Continue to evolve the Executive Support Program by defining and implementing new initiatives to improve the program.

　　Manage and govern the delivery of VIP Support Services across multiple locations.

　　Basic Qualifications for Consideration:

　　Bachelor’s degree in Information Technology, Computer Science preferred, but will consider alternative degree major combined with equivalent experience.

　　5+ years’ experience building, deploying, and troubleshooting PC’s and Mobile equipment in a corporate environment.

　　5+ years of experience with Microsoft Windows OS, Active Directory, and O365 support.

　　5+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc

　　Direct experience supporting Executive/VIP teams and their assistants

　　Ability to stand for extended periods of time, Lifting (up to 40 lbs), & Crouching (beneath desks)

　　Excellent communication skills, both oral and written

　　Excellent problem solving, quantitative and analytical skills

　　Exceptional customer service by identifying a client’s needs and matching them with products and services offered

　　Provide on-call support on a routine basis

　　Provide both onsite and remote support at multiple locations as needed

　　Preferred Skills, Experience, and Education:

　　Operating System certifications

　　ITIL certifications

　　Knowledge of ServiceNow

　　Crestron experience a plus

　　Polycom experience a plus

　　Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

　　We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

　　Salary Range

　　$96,400.00 - $162,000.00

　　These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.