Unit Supervisor -

　　Branch Banking - ECR

　　Band:

　　Operational Leader

　　Reports To:

　　Branch Sales Assistant Manager or Branch

　　Manager

　　Job Code:

　　OL127

　　Department:

　　Sales & Distribution

　　FLSA Status:

　　Exempt

　　Division:

　　Branches

　　Job Summary

　　Supervisor of Teller performance and operations within

　　the branch ensuring adherence to established policies, procedures and

　　regulations. Provide daily coaching and development. Performs audit functions,

　　participates in daily branch opening and closing procedures, model customer

　　service expectations and takes responsibility for branch operations in the

　　absence of the Branch Manager and/or Branch Assistant Manager

　　.

　　Essential Responsibilities

　　Ø Directly supervises teller staff, monitoring performance for accuracy

　　and efficiency. Carries out supervisory responsibilities in accordance with the

　　bank’s policies. Assist with completing performance reviews of tellers. Assists

　　with planning, assigning and disciplining tellers in the Branch

　　Ø Maintains and controls consignment items

　　Ø Promotes effective sales and service environment

　　Ø Assures high quality of friendly customer service and adherence to sales

　　and brand standards

　　Ø Resolves customer inquiries/complaints and situations in a positive

　　professional and efficient manner. Utilizes customer complaint procedures as

　　needed

　　Ø Participates in both internal and external sales activities

　　Ø Monitors teller’s performance relative to losses, differences and product/service

　　referrals. Researches, reports and tracks teller differences; coaches for

　　improved performance

　　Ø Daily/weekly scheduling and coordination of workflow and teller staff

　　Ø Conducts regular teller staff meetings to insure compliance with all

　　Bank policies and procedures

　　Ø Technical support of teller area, additions and deletions to systems

　　software updates and off-line

　　Ø Maintains vault control to include cash orders, shipment verifications

　　and vault logs

　　Ø Assists with or completes Branch proof

　　Ø Promotes professional growth of employees through planned development

　　activities and experiences for succession advancement

　　Ø Participates in the opening and closing branch. Conducts security

　　inspection of building and grounds under dual control

　　Ø Performs other related duties as assigned

　　Other Responsibilities

　　·

　　Performs greeter duties when needed, ensuring

　　compliance with the organization’s service quality agenda.

　　Assists management with special projects and tasks as requested.

　　Independence of Judgment

　　The degree of

　　judgment is limited to the identification, defining and the recommendation of

　　solutions to problems of moderate-to-above moderate complexity. Final decisions regarding resolution of

　　identified problems must be approved by staff senior to this position.

　　Supervisory Responsibilities

　　This position has direct

　　supervisory responsibilities.

　　Competencies

　　·

　　Knowledge of the structure and content of the

　　English language including the meaning and spelling of words, rules of

　　composition, and grammar; the ability to speak and comprehend the English

　　language

　　·

　　Computer literate and proficient in keyboarding

　　·

　　Interpersonal, organizational, and listening

　　skills

　　·

　　Knowledge of banking laws and regulations

　　·

　　Knowledge of banking products and services

　　·

　　Knowledge of retail banking

　　procedures and policies

　　·

　　Knowledge of sales

　　principles and practices

　　·

　　Knowledge of administrative and clerical

　　procedures; managing files and records; and other related functions

　　·

　　Team work orientation

　　·

　　Analytical, thinking capability

　　·

　　Customer service orientation

　　Impact of Errors

　　The impact of errors

　　of this position could affect activities related to the position, unit and

　　other departments, and the image of the organization. Errors have financial, legal and regulatory

　　implications.

　　Physical Demands

　　Reasonable accommodations may be made to enable

　　individuals with disabilities to perform the essential duties of this job. The employee in this position is required to

　　sit, stand, walk, use hands and fingers to perform data entry activities,

　　reach, handle and manipulate objects; hear, and speak.

　　Specific vision abilities required by this job

　　include close and distance vision.

　　Minimum Requirements

　　·

　　Associate’s Degree from an

　　accredited institution of higher learning;

　　1 to 2 years supervisory experience; 3 or more years of experience

　　working in a financial services, sales or customer service environment

　　·

　　Ability to interpret,

　　follow and communicate technical and procedural instructions furnished in

　　various forms

　　·

　　Solid math and analytical

　　skills

　　·

　　Results oriented and

　　decisive

　　·

　　Strong work ethic

　　·

　　Demonstrated knowledge of

　　retail banking procedures, policies and operations

　　·

　　Experience in assessing

　　clients needs to sell, promote, refer or cross sell various bank products and

　　services

　　·

　　Ability to work flexible

　　and non-traditional hours, including Saturday, Sunday and holidays

　　DISCLAIMER

　　The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate structure.