Overview

　　This section requires a brief specific statement of why a position exists, i.e., the job's major end result and ultimate purpose. It is included so that the reader can immediately obtain an impression or "snapshot" of the position's overall fit within the organization.

　　The Associate Manager- NA benefits administrator position is responsible for directing and planning the day-to-day operations of benefits programs (Health, Disability, Retirement, short-term and long-term disability, Severance Administration, Sales Car Administration, etc.).

　　This will be highly confidential work and requires an independent acting person with clear decision-making abilities and scheduling and prioritization of work effectively for effective outcomes.

　　Responsibilities

　　Accountabilities are statements of the important results that the job must achieve. These statements should relate to a result or objective that must be accomplished and against which some measurement of performance can be applied.

　　This role is accountable for supporting service delivery related to the US and Canadian benefits Processes (Sales Car Program, Severance Administration, Canada Health, Disability, and Pension benefits). This role will be responsible for directing and planning the day-to-day operations of North America Benefits Programs.

　　Oversees the complete benefits administration, ensures smooth procedures, and supervises the daily operational delivery. Serve as primary contact for all the stakeholders on day-to-day service delivery (External vendors, Functional TR Leads, HRBPs)Carry subject expertise on Benefits processes work with vendors and support the process overall.Analyzing data to identify opportunities for improvement in existing processes.Participating in meetings with stakeholders to discuss process improvements.Effective communication is critical to building trust, encouraging collaboration, and improving productivity.Resolve benefit-related issues and respond to queries and requests on time. Act as an escalation point for all benefits programs. Collaborate with different internal stakeholders (Payroll, IT) and ensure all the work deliverables are processed on time and accurately.Perform regular plan audits Audits and Reconciliation for all the benefits processes.Manages requirements related to system feeds, error reports, etc. by working directly with vendors to resolve issues and supports the implementation of system upgrades as needed.

　　Qualifications

　　The purpose of this section is to identify the requirements of the job. State the minimum qualifications, knowledge and years of experience required to qualify for the position.

　　Project and team management/leadership skills and experience.Proven ability to work effectively in a team environment with associates.

　　Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.Excellent communication and organization skills.Bachelor's degree in human resource management or related field, and 7 to 9 years of related employee benefits administration experience or HR Operations.