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ER Manager, Ops HR - ER
ER Manager, Ops HR - ER-March 2024
Tokyo
Mar 29, 2026
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About ER Manager, Ops HR - ER

  Description

  Note: requires Business level Japanese & English

  This position requires an individual who has significant employee and labor relations experience, deep subject matter knowledge, and strong communication and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee and labor relations issues and projects. The position supports Amazon’s Japan Operations.

  The central objective of Amazon’s employee relations is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work as a project manager on proactive programs that improve local and network employee relations. The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

  The position reports to the Sr. ER Manager, Japan Operations. The role will be based in Tokyo, Japan (Meguro office). Partner with senior managers and HR teams to create and sustain positive employee relations programs and best practices

  Design and conduct multiple positive labor relations trainings and communications

  Design, collect, and analyze multiple levels of employee feedback

  Conduct and oversee employee relations and vulnerability assessment programs

  Partner to engage in continuous improvement in communication vehicles and practices

  Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

  More Information (Japanese Only)

  ・Department: Human Resources (https://www.amazon.co.jp/b?node=5637340051)

  ・Job:Human Resources (https://www.amazon.co.jp/b?node=5609908051)

  ・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

  ・Voice of employee - Human Resource department (https://www.amazon.co.jp/b?node=5589775051#HR_Interview)

  ・Voice of employee - Human Resources

  Customer Service(CS)/Tokyo Office/K.I.(Japanese Interview) (https://www.amazon.co.jp/b?node=8495998051)

  Human Resource/Tokyo Office/E.N.(Japanese Interview)

  Human Resource/Kawaguchi FC/M.K.(Japanese Interview) (https://www.amazon.co.jp/b?node=10580590051)

  We are open to hiring candidates to work out of one of the following locations:

  Tokyo, 13, JPN

  Basic Qualifications

  Bachelor’s degree, or equivalent experience

  12+ years of experience in HR or ER leadership role (s)

  Knowledge on local employment laws & labor regulation

  Experience in coaching senior leaders, managers and HR professionals

  Business level English and Japanese

  Preferred Qualifications

  Strong business acumen & analytical skills; understanding of metrics to support plans and monitor performance

  Ability to work independently, as well as an active member of both business and HR teams

  Excellent written & verbal communication; high quality document preparation, presentation, facilitation skills

  Exceptional listening skills; ability work well across functions to integrate HR and business strategies, to relate to, influence, and coach employees of all levels in the organization

  Experience working with manufacturing, FMCG handling unionized workforce

  Proven ability to diagnose issues, drawing on both professional experience and strategic thinking skills, and drive appropriate solutions with self-initiative

  Not hindered by ambiguity or competing priorities; This means you are not only able to develop and drive initiatives, but can also roll up your sleeves, dig in, and get the job done.

  Strong talent assessment skills

  Excited about working in a diverse group and contributing to an inclusive culture.

  Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

  https://www.amazon.jobs/en/landing_pages/passivesmoking

  就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

  https://www.amazon.jobs/jp/landing_pages/passivesmoking

  The salary information can be provided individually prior to the 1st interview

  賃金に関する条件は、1次面接の前に個別にご案内することができます

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