Job Description

　　Field Service Engineer II

　　R-01221800

　　Position Summary:

　　The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. The FSE will primarily handle an assigned territory, but will provide service in other territories as needed.

　　Location: Baltimore, MD / Washington, DC / Northern VA

　　Key Responsibilities:

　　Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation

　　Must have excellent customer-facing skills and prioritize customer satisfaction

　　Maintain inventory and administrative records in a timely manner

　　Assist in the development and improvement of service processes and information

　　Assist other Field Service Engineers with troubleshooting and problem resolution

　　Resolve technical issues with hardware, firmware and software

　　Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action

　　Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials

　　Ensure accurate communication and/or documentation for product complaints per SOP

　　Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions

　　In addition, other duties may be assigned as the business need warrants.

　　Minimum Requirements/Qualifications:

　　Associate’s degree in electronics, engineering, biomedical technology or other applicable field of study.

　　Bachelor’s degree in engineering or technology preferred

　　Minimum 2 years of experience with related science, engineering and/or customer skills

　　Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment

　　Non-Negotiable Hiring Criteria:

　　Must be able to travel at least 75% with overnight stays

　　May be required to travel to customer sites with as little as 24 hours notice

　　Must be able to take at least 10 paid on-call weekends in a year

　　Must be able to lift up to 50 pounds on a routine basis

　　This position has not been approved for Relocation Assistance.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.