Location:

　　555 Patroon Creek Boulevard - Albany, New York 12206

　　Qualified candidate must be able to report to the Albany Offices Mon - Fri, First Shift

　　JOB BRIEF (PURPOSE)

　　Full leadership responsibility for lockbox operations shift that performs the following functions: mail extraction, mail exception handling, data transmission, item processing, reconcilement, and packaging. Reports to the site Lockbox Department manager.

　　ESSENTIAL JOB FUNCTIONS

　　Follows established corporate and department policies and procedures Participates in and initiates projectsAs Lockbox Operations is considered a core product offering, significant risk of losing entire client relationships if client requirements are not met. Impart division and corporate vision within area of responsibilityEnhance credibility of overall Lockbox team and Payment and Deposit OperationsConnects Lockbox Operations to siteInteracts with and offers solutions to internal and external clients; comprehensively resolve complex client issues.Uses business management discipline and continuous improvement to monitor department performance, tracking, and reporting statistics.Ensures that all SLAs (service level agreements) are met and ensures that internal controls and processes are sound.Demonstrates leadership on a consistent basis and leads by example.Builds a strong, effective team; develops self and associates; increases lines / level of communication; increases attachment and involvement from associates; promotes diversity.Monitors, coaches, develops, and assumes responsibility for lockbox associates to ensure that productivity, quality standards and client service level agreements (SLA) are met.Optimizes workflow; prioritizes projects and daily tasks; completes all responsibilities within established deadlines.Ensures associates are appropriately recognized for performance on a monthly basis; delegates responsibility to associates as needed and to grow strength in department.Partners with Sales District and Line of Business (LOB), leverages strategic partners.

　　MARGINAL OR PERIPHERAL FUNCTIONS

　　Exercises appropriate internal control disciplines; leverages information within an electronic environment; demonstrates client service quality at all levels; demonstrates continuous improvement; trains others within payment application as needed. Actively participates in Process Business Reviews.

　　REQUIRED QUALIFICATIONS

　　Bachelors Degree or equivalent experienceA minimum 3-5 years experience in operations leadership or equivalentTrack record of performance improvement in prior rolesTrack record of successfully partnering with internal and external clients and offering solutionsWorking knowledge of continuous improvement fundamentalsDemonstrated ability to prioritize tasks according to organizational goals Demonstrated ability to effectively partner with sales and product groups to meet the needs of clientsTrack record of expense controlDemonstrated capacity for and experience with technical and systems understandingStrong oral and written communication skillsTrack record of forming a team and motivating and developing associates Technically competent with Windows based applicationsLeadership presence, professional bearing and coaching skillsStrategic thinkingEffectively copes with change

　　PREFERRED QUALIFICATIONS

　　Operations production function of 10 - 30+ associatesMasters Degree;Prior Banking Operations/Payment & Check Processing experience

　　COMPETENCIES/SKILLS

　　Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Client sensitivity.Priority Setting: Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goals; eliminates roadblocks; creates focus.Building Effective Teams: Influencing others; lends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; creates a feeling of belonging in the team.Peer Relationships: Can quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers. Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Dealing with Ambiguity: Can effectively cope with change; can comfortably handle risk and uncertainty. Consistently demonstrates and models Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership.

　　EQUIPMENT USED/PHYSICAL REQUIREMENTS

　　PC, Fax, Phone, Mail Opening Equipment, Check Processing Equipment, Ability to lift up to 20 lbs,

　　TRAINING REQUIRED

　　Functional Level training, Internal Leadership Coursework, OTJ

　　Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

　　COMPENSATION AND BENEFITS

　　This position is eligible to earn a base salary in the range of $70,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click for a list of benefits for which this position is eligible.

　　Please click for a list of benefits for which this position is eligible.

　　Job Posting Expiration Date: 02/23/2024

　　KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

　　Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

　　KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly