Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　Summary:

　　Under general direction of the Senior Director of Operations and International Accounts or other supervisory/management-level position within the company, provides expert technical support directly to AmerisourceBergen customers, contractors and associates throughout the United States, Canada and abroad for a custom AmerisourceBergen software and hardware solution.

　　Primary Duties and Responsibilities:

　　Provides phone, email and other routes of support to customers and AB staff in order to resolve hardware issues as well as remote troubleshooting in order to resolve software user issuesSupports a variety of embedded systems technologies related to RFID, handheld scanners, PC and other hardware in a variety of pharmacy and other healthcare settingsProvides effective support and troubleshooting to customers and internal staff on software portal solution processesProvides effective installation, preventive and corrective repair actions for on-site repairs of customer equipment (including weekend and holiday support)Represents Cencora to the customer and provides effective professional communication regarding customer problemsAdheres to Cencora policies and practices for customer service operationsEnsures personal technical competency in all product linesProvides reporting, communication and information to others in order to understand technical product issues or operations that impact customer supportAbility to work varied hours in the service center and take after-hours escalated support callsMust be able to travel up to 30% of the time for on-site installations and training supportPerforms related duties as assigned

　　What your background should look like

　　Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year Degree program; four year Bachelor's Degree preferredNormally requires a minimum of six (6) years previous experience in technical electronics field including experience in customer service and phone support; experience with software, mechanics or robotics.Outstanding phone support and customer management capabilitiesStrong electro-mechanical aptitudeExcellent computer skills and experience with Microsoft Word, Excel and Access; advanced computer skills and experience with SQL, WinNT, VB or BAAN a plusAbility to communicate effectively both orally and in writingStrong organizational skills; attention to detail

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: ASD Specialty Healthcare LLC

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned