Description

　　Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you!

　　The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!

　　As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!

　　WHAT YOU WILL BE DOING:

　　Maintains confidentiality of all beneficiary informationProvide briefings and educational information sessions as neededProcess registration of TRICARE beneficiaries in the Composite Health Care System (CHCS)Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES)Process and correct enrollment discrepancies between CHCS and DOESAssign primary care managers to TRICARE beneficiariesVerify eligibility information for remote beneficiariesProvide education and enrollment information to beneficiaries on the phone and in personAssist walk-in beneficiaries with enrollments and inquiriesHandle faxed enrollment formsResearch and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resourcesMaintain electronic system/paper files and data integrityProvide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program ManagerServe as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistanceCollect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability processConduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional LeadDetermine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary's questionComplete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health InformationComplete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher coursesMaintain required system accountsAdhere to the dress code at the TSC

　　FACTORS FOR SUCCESS:

　　High school diploma or GEDMust be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employeeMust be a US Citizen to be considered for this positionBe eligible for and maintain ADP II/IT II clearanceThree years' cumulative experience in the following areas:

　　Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environmentExperience in a medical or clinical environmentExperience with the CHCS or civilian healthcare computer system and in processing medical claimsExperience in a public environment

　　HOW TO STAND OUT FROM THE CROWD:

　　Be fluent in EnglishProficient in written and oral communicationsPossess effective presentation skillsComputer literate with Internet research experienceProficient with Microsoft Office 2010 or later applications-Word, Excel, PowerPoint, and OutlookAbility to respond tactfully with people on the phone and in personAbility to work independently and under general supervisionExcellent organizational skills and time management skillsDetail orientedAbility to multitask

　　PREFERRED:

　　Associate degree is preferredKnowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

　　Apply today to learn more about how you can support this worthwhile mission.

　　Pay Range:

　　Pay Range $28,600.00 - $51,700.00

　　The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　12/11/2023

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.