Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　The role of Customer Service Supervisor is to ensure the overall smooth running of the department on a daily basis. It will involve the supervision and coordination of all customer service activities within the team.

　　Principal Duties & Responsibilities

　　Responsibility for the daily running of the CS team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilized correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately.To ensure that all customers receive the highest level of customer service and departmental standards remain high. Observe and evaluate the team's performance and offer assistance/ support to All CS staff and Team leaders.Ensure all members of staff are up to date and fully trained on all new guidelines / SO{s and technological changes.Conduct regular CS meetings to discuss the general running of the department.Identify areas where change may be required and implement the change if appropriateResponsible for recruitment and Training of all new Personnel to the departmentEnsure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.Hold regular meetings with CS Team leaders to ensure continued staff development.Conduct and document annual Appraisals with all staff.

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

　　What your background should look like

　　Knowledge & Skills

　　Able to follow procedures & instructionsAble to take on projects at the request of managementAble to provide relevant information on requestGood communication skills - verbally & written

　　Personal Attributes & Disposition

　　Ability to work as part of a team and independentlyHave excellent interpersonal skillsSelf motivatedRemains Calm under pressureFlexible attitude - for working shifts and last minute coverageHigh attention to detailUses own initiativeAble to prioritize workloadFriendly & politeDependable, reliable and trustworthy

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: World Courier de Mexico S.A. de C.V.

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned