Employment Services Manager (Open and Promotional)

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　　Employment Services Manager (Open and Promotional)

　　Salary

　　$10,107.07 - $12,636.00 Monthly

　　Location

　　County of San Mateo, CA

　　Job Type

　　Full-Time

　　Job Number

　　D090AE

　　Department

　　Human Services Agency

　　Opening Date

　　01/17/2024

　　Closing Date

　　1/31/2024 11:59 PM Pacific

　　Description

　　Benefits

　　Questions

　　Description

　　The Human Services Agency (HSA) of the County of San Mateo is seeking a qualified Employment Services Manager. The current vacancy within HSA is under the Employment Services Branch (ES). This incumbent will lead special projects and activities aimed at enhancing Employment Services including but not limited to CalWORKs 2.0 strategic assessment, CalWORKs Outcomes and Accountability Review (CalOAR), Child Care Program, Youth Employment programs, Recruitment, contract development and monitoring, data and program performance, and other special projects.

　　The ideal candidate will possess:

　　Bachelor's degree from an accredited college or university in a social or behavioral science.

　　Skilled in organization and planning, project management, problem solving and community collaboration.

　　Experience in making public presentations to boards, committees and other community organizations.

　　Highly motivated, energetic, diplomatic, and resourceful.

　　Ability to serve as a change management resource.

　　Ability to work independently and take initiative.

　　Ability to understand, interpret and apply federal and state regulations.

　　Excellent written and oral communication skills.

　　Ability to be flexible and adapt to changes.

　　Ability to develop new programs and foster new initiatives.

　　Experience with contract development, negotiation and monitoring.

　　Supervision of staff at multiple locations.

　　NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

　　Examples Of Duties

　　Duties may include, but are not limited to, the following:

　　Provide high-level support to the Human Services Agency Employment Services Director as needed, completing multiple and varied projects and assignments as requested.

　　Perform research and/or data gathering activities; analyze and interpret data collected, and prepare periodic or special reports based on conclusions.

　　Represent ES at interdepartmental, community and/or professional meetings and act as liaison/facilitator and Agency representative on various committees or councils; follow up on action items resulting from these meetings or committees.

　　Monitor multiple contracts, review and process invoices and contractor reports, conduct site visits to evaluate compliance with contract requirements, identify issues for improvement and work with contractors to address these issues as needed; work with Contracts Unit to coordinate RFP processes, facilitate applicant conferences, etc.

　　Communicate orally and in writing to both internal and external stakeholders.

　　Schedule grievance hearings within the mandate deadlines.

　　Assist with the development of the quality improvement activities: CalOAR and Strategic Planning.

　　Management of multiple staff with different job duties at different locations.

　　Perform other duties as assigned.

　　Qualifications

　　Knowledge of:

　　Principles and practices of public administration and program management, including planning, implementation, and evaluation.

　　Principles and practices of the specific social, community or public services area, including current trends in research, treatment, education, rehabilitation or related services.

　　Principles and practices of the assigned social or community services areas, including current trends in research, treatment, education, rehabilitation or related services.

　　Principles of budget preparation and monitoring.

　　Principles of personnel training, supervision and evaluation.

　　Laws, codes and regulations governing the specific social, community or public service program area.

　　Skill/Ability to:

　　Plan, direct coordinate, implement and evaluate program services.

　　Work cooperatively with other County departments and public and private organizations.

　　Analyze problems accurately, develop recommendations and take appropriate action to resolve them.

　　Prepare complex and detailed written reports, procedures, grant applications and contracts.

　　Speak effectively to diverse audiences, including professional, clinical and citizen groups.

　　Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups, as appropriate.

　　Train staff and coordinate activities of contractors, volunteer groups and staff.

　　Education and Experience:

　　Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

　　Education: Bachelor's degree from an accredited college or university with a major in business administration, public administration, sociology, criminology, rehabilitation or a related discipline.

　　Experience: Two years of experience in a public, health, social services or community-based program that included responsibility for program planning, client or customer services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience.

　　Application/Examination

　　Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or term position prior to the final filing date will receive five (5) points added to their final passing score on this examination.

　　Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questions. A supplemental application form must be submitted in addition to our regular employment application form . Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel board examination (weight: 100%) which may include the evaluation of a written and or performance exercise given immediately preceding the interview. Selected applicants will be notified of the date, time and place of the tests.

　　IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the " Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight (unless otherwise stated) on the final filing date.

　　TENTATIVE RECRUITMENT SCHEDULE

　　Final Filing Date: Wednesday, January 31, 2024

　　Tentative Application Screening: Thursday, February 1, 2024

　　Tentative Combined Panel Interview: Thursday, February 15, 2024

　　San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

　　Analyst: Arlene Cahill (Human Services Manager I)

　　Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.

　　Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

　　As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

　　County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

　　01

　　IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

　　I have read and understand this information.

　　02

　　Provide an example in which you were the lead to a project. What was the project? How did you handle competing priorities?

　　03

　　Describe your leadership experience. How many staff have you supervised and classifications?

　　04

　　Describe your contract management experience. Include experience regarding negotiation and monitoring.

　　Required Question

　　Agency

　　County of San Mateo

　　Address

　　County of San Mateo Human Resources Department 455 County Center Redwood City, California, 94063-1663

　　Phone

　　(650) 363-4343 (650) 363-4303

　　Website

　　https://jobs.smcgov.org

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