Exam Type: CBT – This is a citywide exam.

　　San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

　　Application Opening – January 23, 2024

　　Application Deadline – February 5, 2024

　　Compensation: $72,072 to $112,892 Yearly: https://careers.sf.gov/classifications/?classCode=9703&setId=COMMN

　　List ID: CBT-9703-X00061

　　At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

　　From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

　　Our Commitment to Racial Equity

　　As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here (https://www.sfhsa.org/about/advancing-racial-equity-hsa)  to learn more about what this commitment looks like in action.

　　Under supervision, the Human Services Agency Employment & Training Specialist II provides services to clients of various socioeconomic background who may have serious barriers to employment. These services include case management, implementation of individual training, Welfare-to-Work Plans, and monitoring clients’ progress. The incumbent may perform entry-level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

　　ESSENTIAL DUTIES AND FUNCTIONS 

　　According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

　　Manage caseloads and perform case management services, which include developing and implementing training and employment plans, determining eligibility for benefits and services, and monitoring client progress, as required.

　　Evaluate clients’ educational background and work history; identify training and vocational goals; design individualized plans in collaboration with clients.

　　Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer client to appropriate resources.

　　Explain programs, qualification standards, policy and procedure to clients. Assist clients in completion of application, forms, and reports; review and evaluate forms for completeness and accuracy.

　　Apply legal criteria to determine eligibility; provide recommendations regarding financial eligibility for assistance programs; determine eligibility and grant amount

　　Prepare and update case records; submit required reports.

　　Conduct orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.

　　Authorize support services such as transportation and childcare. Refer clients to other agencies according to established policies, coordinate service with public and private agencies and community resources.

　　Serve as client advocate; provide emergency, crisis, or general intervention for client; investigative and resolve client problems.

　　Prepare case narratives, reports, correspondence, and other documentation; compile technical data.

　　Education: Possession of a baccalaureate degree from an accredited college or university;

　　AND

　　Experience: Two (2) years public contact experience including interviewing to obtain information;

　　AND

　　License and Certification: Some positions may require possession of, or ability to obtain, an appropriate, valid California driver license.

　　Substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter unites equal one year.

　　Special Condition – Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department’s bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim proficiency.

　　Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

　　VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

　　Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

　　Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

　　All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

　　Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

　　Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

　　Selection Procedures:

　　Multiple Choice Examination (Weight: 100%)

　　Candidates who meet the minimum qualifications will be invited to take a multiple-choice exam. The multiple-choice exam will be administered either on a computer or a paper format. The type of format will depend on the size of a qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The exam will measure essential knowledge, skills, and abilities in job-related areas which may include, but not limited to: ability to learn and apply the principles and procedures of record keeping to maintain client records; communicate effectively orally and in writing to persons of various social, economic, cultural and educational backgrounds individually or in group settings; motivate clients towards job readiness; learn and teach general job search methods; use of system applications, e-mail, spreadsheets, and word-processing software.

　　The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

　　Note: A passing score must be achieved on all examination components in order to be placed on the eligible list. The hiring department may administer additional position-specific procedures to make final hiring decision.

　　After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

　　Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

　　Eligible List/Score Report:

　　A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

　　The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

　　To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf

　　Terms of Announcement and Appeal Rights:

　　Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

　　Additional Information Regarding Employment with the City and County of San Francisco

　　Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)

　　Conviction History

　　Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

　　Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

　　Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

　　ADA Accommodation

　　Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

　　Veterans Preference

　　Copies of Application Documents (https://sfdhr.org/information-about-hiring-process#copies)

　　Diversity Statement

　　How to Apply

　　Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ (https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/%20) and begin the application process.

　　Select the “I’m Interested” button and follow instructions on the screen Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

　　Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

　　If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at (415) 798-0612 or by email at [email protected]. All of your information will be kept confidential according to EEO guidelines.

　　CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here (https://sfdhr.org/sites/default/files/documents/Job-Opportunities/COE-COVID-19-Vaccination-Requirements.pdf) .

　　The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.