Emergency Medical Dispatcher Number of Openings: 2 Duration: Full TimePermanent Shift: Second Hours Per Week: 40 Work Hours (From - To):Flexible Pay Range: \$18-\$31/hour depending on experience Is there aNew Hire probation Period? 90 Day Job Description/Duties: ArmstrongAmbulance Service Ready to launch or continue your career in EmergencyMedical Dispatch / Communications Armstrong Ambulance Service lookingfor an Emergency Medical Dispatcher to join our Communications team! Forover seven decades, Armstrong Ambulance has set the standard foremergency transportation in Massachusetts. We are a family-run businesscommitted to superior medical care and dependable service. POSITIONSUMMARY: Work involves evaluating incoming calls to determine theappropriate level of emergency medical service (EMS) assistancerequired, dispatching units, and transmitting information and messagesupon request and/or according to established procedures. Assist in alloperational aspects of the Communications Center, including but notlimited to; preceptor programs, data entry, ongoing training / staffmeetings, vehicle utilization, customer service issues, as well asinteraction with field / management staff. ESSENTIAL DUTIES ANDRESPONSIBILITIES: Provide professional and courteous service whilereceiving incoming calls from the public or other public safety entitiesrequesting emergency and non-emergency assistance, achieve and maintaincontrol of call and provide proper interrogation to obtain necessaryinformation to determine the appropriate response and priority. Dispatchappropriate units according to acuity level, availability and locationor provide appropriate information as required while simultaneouslymaintaining radio contact with and monitoring the status of all fieldunits. Prioritize requests for and dispatch appropriate resources fornon-emergency transports based on customer relationship. Maintainaccurate record and log of all incidents including address of incident,times, type of response, unit number, EMT/paramedic names, patient nameand disposition. Maintain awareness of all field units status andlocation and assist in coordinating the activities of all field units.Monitor multiple public safety radio frequencies, hospital diversionsand video surveillance screens; operate a variety of communicationsequipment, including radio consoles, paging systems, telephones,computer aided dispatch systems and multiple computer programs/systems.Communicate with other public safety agencies, hospitals, public worksdepartments, support services and any other entity as needed to requestor forward necessary information. Send, receive, enter, update anddisperse information by computer, telephone, cellular telephone,facsimile or other methods. Interact with visitors personally and on thetelephone; receive, process and record requests and complaints and routeindividuals to proper personnel as appropriate. Manually activateinterior and exterior doors from the dispatch office. Test and inspectequipment as required. QUALIFICATIONS: Education and/or Experience Oneyear certificate from college or technical school; or three to sixmonths related experience and/or training; or equivalent combination ofeducation and experience. Must be able to pass the Emergency MedicalDispatch (EMD) program within 6 months of hire and maintaincertification during employment. Ability to: Remain calm and effectiveunder heavy workloads and in emergency situations. Exercise goodjudgment in emergency situations. Determine priorities of emergencies.Obtain and act on information quickly and accurately in emergencysituations. Work evenings, nights, weekends, and holidays to maintain24-hour coverage of the emergency dispatch system. Comprehend and makeinferences from written materials such as operations manuals.