Job Description* Provide white-glove technical support for internal, customer, and C-level executive meetings* Proactively identify potential AV issues and provide solutions to clients' concerns or needs* Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.* Bring technical expertise and guidance for the deployment & operation of Crestron, Cisco and Polycom VTC codec* Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair* Review standard setup specifications for meetings and conferences* Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)* Ensure cleanliness, temperature, and functionality of conference rooms* Electronics troubleshooting skills - ability to determine and localize where the problem exists* Maintain conference room standards for signage, equipment, and seating* Respond to client requests promptly* Ensure consumables are available for the client* Provides support for the audio-video systems and media control systems.* Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology* Perform routine and proactive testing to ensure the functionality of equipment before use.* Alignment and calibration procedures for audio and video devices* Responsible for communicating the need for maintenance or repair of audio-visual equipment* Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment* Some commissioning and programming* Any other duties and tasks assigned

　　Qualifications:* Bachelor's degree and 2+ years of related experience OR High School education with 3+ years of related experience* 2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center* 2+ years of experience with Microsoft Office in an office environment* Possession of excellent service orientation, responsiveness, and organizational skills* Possession of excellent oral and written communication skills* Ability to pay strict attention to detail and follow-through* Advanced troubleshooting skills and support of AV software and hardware configurations* Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines* Ability to work well in a structured and unstructured environment as a self-starter* Demonstrate the ability to perform under pressure and manage time well* Familiarity with integrated AV systems* Ability to learn new software as required for the position* Ability to work in a fast-paced environment with competing priorities* Must always maintain a professional appearance and demeanor* Experience with a hotel, corporate conference center, or large enterprise systems* Experience with EMS or any web-based conference room scheduling system preferred* CTS Certification (preferred)* Crestron, AMX, or Extron Certifications (preferred)* DSP Programming (BIAMP, QCS) (preferred)

　　Physical Work Requirements:* Frequent stooping, kneeling, crouching, reaching, pulling, lifting, and grasping required* Ability to stand, walk, carry, and reach required* Ability to lift 50 lbs.* Occasional night or weekend work may be required

　　JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all indivi