This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11611360 By joining our team,you\'ll be part of our life-changing Mission and Vision. You\'ll work ina truly inclusive environment where diversity and equity are championedthrough words and actions. You\'ll contribute to an innovative culturethat is second to none, one that embraces curiosity, discovery andcompassion. You\'ll play a role in something that\'s never been donebefore as we integrate science and clinical care to help patientsachieve better, faster outcomes - as we Advance Human Ability, together.

　　Job Description Summary

　　The Patient Services Representative greets and responds to the needs ofincoming patients and families. The Patient Services Representativefacilitates the flow of patient volume including patient check-in,check-out, scheduling appointments, and other Front Desk operations. ThePatient Services Representative collects patient demographic andinsurance information from patients.

　　The Patient Services Representative will consistently demonstratesupport of the Shirley Ryan AbilityLab statement of Vision, Mission andCore Values by striving for excellence, contributing to the team effortsand showing respect and compassion for patients and their families,fellow employees, and all others with whom there is contact at or in theinterest of the institute.

　　The Patient Services Representative will demonstrate Shirley RyanAbilityLab Core Attributes: Communication, Accountability,Flexibility/Adaptability, Judgment/Problem Solving, Customer Service andCore Values (Hope, Compassion, Discovery, Collaboration, & Commitment toExcellence) while fulfilling job duties.

　　Job Description

　　The Patient Services Representative:

　　Performs the daily operations of the clinic and Front Desk dutiesincluding: answering inbound calls, placement of outbound calls,monitoring of voicemail, scheduling initial and continuingappointments, registration and monitoring outpatient schedule toinsure maximum capacity.Facilitates the check-in process including registration of patients,verifying insurance information, collecting demographic data, andchecking registration forms for completeness and accuracy.Identifies and resolves patient and family issues including followthrough to ensure resolution.Posts patient payments, issue receipts, and completes necessary cashreports for daily and monthly accounting.Schedules patient follow-up appointments.Allocates patients into available time slots as dictated by theclinician template and protocols.Scan and fax patient documents.Perform all other duties that may be assigned in the best interestof the Shirley Ryan AbilityLab.Reporting Relationships

　　Reports directly to the Business Support ManagerKnowledge, Skills & Abilities Required

　　High school diploma or equivalent. College or post-high schooltechnical training desired.Minimum 3 years of experience in a customer service role/generaloffice environment with gradually increasing responsibilitypreferredUnderstanding of healthcare operations and the crucial role thisposition plays for delivering world-class access.Understanding of basic guidelines related to health insurance,including HMO\'s.Exceptional customer service, communication and interpersonal skillsnecessary to interact on a daily basis with internal/externalcustomers in various circumstances.Effective communication skills focusing on consistent emailcommunication and follow up as well as relaying appropriateinformation in a timely, comprehensive and accurate manner.Ability to solve problems diplomatically and efficiently.Demonstrate strong organizational skills, high level of a tention todetail, follow through and active listening.Proficiency in Microsoft applications: intermediate level skills inthe use of Outlook, Word, and Excel; basic level skills in the useof PowerPoint.Application of a variety of a variety of moderately complex computerPC software and office equipment (photocopier, printer, fax machine,scanner, calculator, multi-line phone, etc.).Working Conditions

　　Normal office environment with little or no exposure to dust or extremetemperature.

　　The above statements are intended to describe the general nature andlevel of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of allresponsibilities, duties and skills required of personnel so classified.

　　Equal Employment Opportunity

　　ShirleyRyan AbilityLab is an equal opportunity/affirmative actionemployer. All qualified applicants will receive consideration foremployment without regard to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law.