Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You .

　　About the role:

　　We’re looking for an all-star writer and content wizard to help us create communications that our internal audiences will gobble up! You’ll be writing and creating news releases, Q&A documents, backgrounders, podcast scripts, events scripts, internal campaigns, change management comms, presentations, and more!

　　You should have high editorial standards and make sure our content stays on message, on brand, and consistently reflects our tone and voice across channels and mediums.

　　Our intranet will be your canvas! We need someone who knows their way around the digital landscape and is comfortable working with our IT partners to keep the site up to date with all the great content you’re creating.

　　Speaking of digital savviness, you’ll be the digital team’s internal comms business partner. You’ll help our Digital and IT gurus put together a year-long plan covering topics like cybersecurity, artificial intelligence, and the adoption of new tools/processes.

　　Working with the rest of our (awesome) comms team, you’ll monitor a global content calendar to keep us aligned so we’re not tripping over ourselves as we get events and news out the door. That also means syncing up with our External Comms and Investor Relations partners to build content for major communications milestones like quarterly results, CSR Reports, the company’s annual report, awards, press releases, etc.

　　It’s not copying—it’s recycling! Repurpose content from other sources like our PR and Marketing teams for internal audiences, including press releases, social media posts, financial communications, customer testimonials, and marketing campaigns.

　　Manage Quadient’s internal social platform. Nurture a community of superusers, track the platform’s performance, and help us keep things fresh by proposing ways we can improve to grow engagement.

　　Help our leaders connect with employees and drive the conversation around their fields of expertise by supporting the launch of Quadient’s Executive Speakers Bureau.

　　Where appropriate, storyboard and translate ideas to video production teams to produce colleague information videos / podcasts etc.

　　Manage a network of agencies, copywriters, and translation agencies.

　　Deliver presentations/workshops to various internal stakeholders to promote, explain and engage the business in the editorial communications and digital plan.

　　Secure and streamline back office editorial tasks such as distribution list management, translations, and emailing dispatch.

　　SKILLS REQUIREMENTS:

　　Must have:

　　Native English speaker with first-class writing skills in English.

　　Skilled storyteller

　　Organized project manager and confident business partner with high attention to detail.

　　Expert copywriter with the ability to generate key messages that align with the company’s strategic goals and resonate with audiences at all levels of the company.

　　Content and editorial production experience across complex business projects with an appetite for reaching audiences via multiple channels in a global, matrixed environment.

　　Digitally savvy – previous experience managing an intranet and working with internal social media.

　　Ability to measure communications in a meaningful way.

　　Nice to have:

　　Ability to prioritize and organize workloads, work to tight deadlines while keeping in mind the overall communications goals of each project. Balance multiple demands by focusing on the most critical work required to engage Quadient employees.

　　Content-curious – naturally drawn to learning about a variety of topics and ability to process key business information as Quadient transforms as a company (ex. CSR, HRIS, organizational adaptations, digital transformation, Quadient’s products and services) and ability to ‘translate’ complex topics in an educational way to share widely in the organization.

　　Energetic Team player who enjoys building relationships across all global departments, harnessing great local initiatives and ability to openly share expertise and resources to help others.

　　Confidence to advise and propose communications with scale and impact to each internal stakeholder, collaborating to share goals, expectations and take on diverse perspectives to iterate and pivot proposals.

　　Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

　　About Quadient

　　At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.

　　Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.