Dispatcher

　　Job Details

　　Job Location

　　AZ Phoenix - Phoenix, AZ

　　Education Level

　　High School

　　Salary Range

　　$50,000.00 - $55,000.00 Salary/year

　　Travel Percentage

　　None

　　Job Category

　　Admin - Clerical

　　Description

　　The Fleet Manager is responsible for dispatching loads to our customers.

　　A Day in the life of a Fleet Dispatcher:

　　Promote safety in all actions

　　Control and complete paperwork as required

　　Safely plan driver trips around load/customer expectations and safety guidelines

　　Communicate with drivers regarding company and customer requirements

　　Relay to customer service any issues that need to be relayed to the customer

　　Assisting the drivers in planning routes and building loads

　　Prioritize loads for timely delivery

　　Track and trace all current loads in transit and deliveries

　　Assign loads to drivers in a fair and equitable manner

　　Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination

　　Communicate with drivers during check-ins throughout pickup, transit, and delivery

　　Monitor store inventories

　　Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff

　　Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required

　　Comply with all corporate policies and procedures and all health and safety policies

　　Additional Responsibilities:

　　Carry out other duties assigned by CSC Manager as required

　　Qualifications

　　Education & Experience:

　　High School Education or equivalent

　　One year experience dispatching or in the customer service area

　　Knowledge, Skills and Abilities:

　　Excellent verbal and written communication skills

　　Knowledge of DOT regulations, federal and state standards

　　Ability to prioritize and manage multiple projects

　　Self-starter with detail oriented work habits

　　Able to maintain confidentiality

　　Display professional demeanor

　　Good interpersonal skills; able to work well with wide range of individuals

　　Demonstrate dependability through good attendance and adherence to timelines and schedules

　　Basic computer skills (word & excel)

　　Knowledge of basic company employment policies and procedures

　　Physical Requirements:

　　Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

　　Occasional lifting (up to 20 pounds)

　　Schedule:

　　Sunday through Tuesday and every other Wednesday 5 am to 5 pm