Dispatcher II

　　Requisition ID: 3888

　　Location:

　　Amherst, NY, US, 14228

　　Pay Type: Salary

　　Estimated Salary Range: 61,000-70,000/yr

　　ARE YOU READY TO BUILD PROGRESS WITH US?

　　Driven by our purpose: Building progress for people and the planet. We are transforming to become the global leader in innovative and sustainable building solutions. Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success. The company is driving circular construction as a world leader in recycling to build more with less. Holcim is 70,000 people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

　　Description:

　　ABOUT THE ROLE

　　Dispatcher II is responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT another regulatory requirements. Develop current customer base.

　　WHAT YOU'll BE DOING

　　Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.

　　Personally promote the Core value of Zero Accidents & Incidents to all operations

　　Actively engage with customers, haulers and weigh masters to reinforce safe behaviors ∙

　　Actively participate and assist with annual Transportation Safety Initiatives for haulers

　　Demonstrate a dynamic personality

　　Display a positive a problem solving attitude

　　Identify substitute products, operating hour adjustments, and service opportunities across site portfolio

　　Maintain frequent communication with plant and sales team

　　Coordinate directly with customers and contracted haulers; Choose best haul solution for each order

　　Maintain productive and professional relationships with haulers

　　Utilize, maintain and update hauler directory

　　Attract new haulers to ensure division has access to the adequate number of trucks

　　Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution

　　Identify optimization and backhaul opportunities

　　Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction

　　Document and record all customer/hauler complaints in the system

　　Forecast future haul needs (i.e. next 2 weeks)

　　Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status,complaints, and problem resolution

　　Ask for additional business from customers and provide leads to sales for potential new opportunities

　　Enter complete/accurate customer order details into information systems

　　Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team

　　Communicate with Sales, Operations, and contracted haul companies

　　Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required

　　Track various scale information and producing reports to provide metrics, identify areas of improvement and trends

　　Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice

　　Conduct spot inspections / audits to ensure DOT compliance to minimize risk

　　RELATIONSHIPS WITH OTHER JOBS

　　Works closely with Scale Operators, Territory Sales Managers, Gate Keepers, Plant & Yard Supervisors, Transportation Coordinator, Billing Coordinators, and Customer Service & Logistics Manager.WHAT YOULL BRING:

　　Education: Associate's degree or years of equivalent experience.

　　Additional Education Preferred: Bachelor's degree

　　Required Work Experience: 3-5 years

　　Licenses Preferred: Must have a valid driver’s license and the ability to drive an automobile Required

　　Required Computer and Software Skills: Ability to use Microsoft Office Software (primarily excel and word)

　　Travel Requirements: 15%

　　Additional Requirements:

　　Ability to count and perform basic math, with or without a calculator

　　Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc)

　　Professional telephone etiquette

　　Skills: Short haul trucking background & phone solicitation skills

　　Physical Requirements: Candidate must be able to sit for long periods

　　Additionally, they must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices

　　Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation

　　Completion of IDP

　　Achievement of logistics profit targets

　　Achievement of safety objectives

　　Hauler prospecting

　　Identifying logistics opportunities

　　Order accuracy – On time delivery

　　Optimal Carrier Selection

　　Efficient fleet utilization

　　Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

　　Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

　　YOUR HOLCIM EXPERIENCE

　　At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

　　Click to view Company Benefits Overview (https://rmkcdn.successfactors.com/65809a03/43b9d8dc-3fe7-4a1c-98be-1.png)

　　In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email [email protected] . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

　　Please visit our Pay Transparency Policy Statement (https://rmkcdn.successfactors.com/65809a03/24646738-50fc-475e-bf73-0.jpg)

　　Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

　　We take pride in our hiring processes and our commitment to all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

　　While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

　　Nearest Major Market: Buffalo