Crown Companies

　　JOB SUMMARY:

　　The Dispatcher is responsible for planning and scheduling field services within the region. The Dispatcher will work closely with the Aftermarket team. The Dispatcher is also responsible for the field technician’s travel assistance (visas, vaccines, etc.) and site entrance assistance (safety documentation) to be aligned with Customer’s requirements. The Dispatcher will follow up the field service execution steps (field and expenses reports, technician timesheet) and update the assets management systems as needed.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Track incoming service calls and pre-assign the appropriate technician to the job

　　Coordinate service scheduling with technician and customer

　　Responsible for researching and completing information required for entry to specific countries or facilities

　　Manage and update customer database with complete and accurate information

　　Oversee service technician’s daily schedules and make updates as needed

　　Respond positively to calls from customers to understand their needs and effectively schedule service calls

　　Communicate clearly and efficiently with customers and technicians

　　Maintain the scheduling calendar

　　Identify and expedite emergencies, reacting quickly under a diverse set of circumstances

　　Produce regular reports based on field service data

　　Contribute with continuous improvement of field services systems and processes

　　Perform other related duties as required and assigned. 

　　QUALIFICATION AND SKILLS

　　Associate degree.

　　Preferred experience in shipping and logistics roles.

　　Highly self-motivated to complete tasks in a timely manner

　　General knowledge of Geography

　　Ability to manage and execute multiple tasks.

　　Good written skills and strong verbal skills to communicate clearly and fluently:

　　America’s Dispatcher: English & Spanish or English & Portuguese (required)

　　EMEA’s Dispatcher: English & Russian or English & Ukrainian (preferred)

　　Exhibit a positive attitude when working with customers and technicians

　　Previous dispatching, project management or schedule coordinating experience is a plus

　　Proficiency with Microsoft Office (Excel and Word) required

　　Salesforce knowledge (Field Service Lightning) is a plus.

　　#LI_IM1

　　CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

　　Powered by JazzHR