Under supervision, the Altice USA Dispatcher I monitors scheduled installations and service calls. Attends to multiple sources of information in a communication center.Monitor technician work times and report exceptions through TOA:Assure route activations/deactivations occur properly to Technician for their start and end of shift.Monitor start of 1st. job of day to assure Technician starts within designated start time or at beginning of shift if starting at 1st job.Contact Technician on jobs that overrun to assure technician is safe or determine if assistance is needed.Monitor work order pools to assure jobs are assigned throughout the day, use auto routing tool to assist.Confirm and assure all jobs are completed and routes are closed when applicable and at the end of the day.Review Drive times and activities for reasonableness.Prioritizes and dispatch customer service requests to available technicians; serve as liaison between customer and technician.Monitor workflow throughout the day, Using the TOA tool assure jobs are completed on time, pending work is assigned to available Tech's and work volume is balanced and shared.Assign or re-assign jobs to technicians as required to meet customer commitments, notify technical leadership of any jobs remaining in jeopardy.Contact customers to confirm appointment times, COD, adult presence and other requirements.Perform post-appointment customer satisfaction calls as required.Provide customer assistance to resolve service problems and avoid unnecessary truck rolls.Notify technicians of system outages or problems and maintains schedules of service outages.Reconcile completed work orders to the billing system.Reconcile customer accounts to the billing system.Resolve or escalates challenges as appropriate from Technician.Record, verify, and/or corrects service order information on record via billing system.Maximizes sales opportunities by identifying customer needs and offering products as solutions.High school diploma or equivalentDispatcher or equivalent experience requiredProficiency in using a Windows-based computerKeyboarding skillsAbility to read, write and communicate orallyAbility to use computer, calculator and reference materialsAbility to use a keyboard, fax and other standard office machinesAbility to sit and/or stand for extended periods of timeAbility to lift up to 15 poundsAbility to prioritize and organize effectivelyAbility to multi-taskAbility to work independently and with others