Director State & Commercial Sales

　　Job Details

　　Job Location

　　Hornbeck Enterprise Center - Cincinnati, OH

　　Description

　　Director of Sales

　　Job Summary:

　　The Director, State & Commercial Sales , is an integral member of the Business Development team, overseeing sales and new product development, strategically planning, and launching new products or services. The Director ensures customer satisfaction and maximizes revenues, while creating, sustaining, and growing employment opportunities for people with significant vision loss. The Director provides team leadership and grows the overall capacity of the team, ensuring team collaboration with other business and agency segments. T his role is important in creating/building/ sustaining an environment and culture that focuses on fulfilling CABVI’s mission, vision, and values, along with making diversity, equity, and inclusion part of everything we do.

　　Duties/Responsibilities:

　　Directs outside and inside business development initiatives for multiple product lines and services to state and commercial sales. Generates and maintains mutually beneficial relationships and provides customized solutions to client needs. Achieves established growth target and customer satisfaction metrics.

　　Actively identifies and leverages opportunities to connect with potential customers.

　　Follows up with leads in a timely manner.

　　Maintains responsiveness to customer concerns, ideas, and needs.

　　Performs analyses of customer data to determine trends and identify sales opportunities.

　　Creates, maintains, and updates monthly and yearly sales reports and analytics.

　　Follows up with customers via phone and in person to review account.

　　Produces, analyzes, and utilizes lost/gain report to re-engage customer base and improve retention statistics.

　　Maintains documentation to provide accurate, timely reporting of sales efforts.

　　Provides weekly, monthly, and yearly documentation of sales activity as directed.

　　Provides input to establish sustainable email campaign for prospective, existing, and former customers.

　　Coordinates efforts with Business Operations and Business Development teams concerning State and Commercial customer needs, both current and future.

　　Works with product marketing team to maximize sales and facilitate new product launch. Provides verbal and written feedback to marketing manager for use in developing appropriate sales and marketing materials including product sheets and flyers to effectively promote agency products and services. Contributes to annual sales calendar relaying planning of conferences, trade shoes, and business-to-business efforts.

　　Aligns sales support and resources with strategic and annual plans. Hires and directs staff. overseeing new employee training and continued training for current employees.

　　Acts as a team member in the planning and business review processes that ensures CABVI is focusing on improving current sales and generating new opportunities. Helps i dentify and evaluate new products, services, and business to expand and diversify employment and options for independence for people who are blind or visually impaired.

　　Works cooperatively with Account Managers and Manager, Customer Experience, to ensure excellence in customer service, swift and effective resolution of customer queries and feedback, and retention of customers.

　　Assists with development of operating budgets and financial reviews, completes pricing analysis of assigned business lines and areas; takes a significant role in creation of revenue projections related to eCommerce and other business lines.

　　Responsible for metrics reporting and noted achievements to be communicated on a set operating rhythm.

　　Conducts research and utilizes a variety of informational resources to identify future trends, issues, and challenges.

　　Partners with Marketing & Communications to improve outreach, awareness, and engagement of services and products.

　　Provides accurate, timely projections of necessary resources, personnel, and capital investments for assigned business lines.

　　Qualifications

　　Education and Experience:

　　Bachelor’s degree in a related field and 5+ years of experience in a managerial role.

　　Minimum 5 years of sales experience as a sales executive, sales manager or sales and marketing director.

　　Demonstrated ability to maximize revenues and margins through strategic sales programs, introduction of new products, and customer relations. Past experience in growth-oriented operation.

　　If you require assistance in completing an online application, please reach out to our Human Resources Department.

　　CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.