The job details are as follows:

　　What We Do

　　We build on the strength of our research and development expertise and a distinctive, entrepreneurial culture that encourages diversity, innovation, creativity, sustainability, and, simply, fun. Since inception, our mission has been to find a cure for pulmonary arterial hypertension and other life-threatening diseases. Toward this goal we have successfully gained FDA approval for five medicines, we are always conducting new clinical trials, and we are working to create an unlimited supply of manufactured organs for transplantation.

　　We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation (PBC). Our public benefit purpose is to provide a brighter future for patients through (a) the development of novel pharmaceutical therapies; and (b) technologies that expand the availability of transplantable organs. At the same time, we seek to provide our shareholders with superior financial performance and our communities with earth-sensitive energy utilization.

　　Our company was founded by an entrepreneur whose daughter was diagnosed with a life-threatening condition. She sought to find treatment options and a cure for her daughter and patients like her. We are founder-led, and relentless in our pursuit of “medicines for life”. We continue to research and develop treatments for cardiovascular and pulmonary diseases, and other orphan diseases.

　　How you’ll contribute

　　The Director, Patient Relations Support Operations serves a vital role within the Patient Support and overall Patient Relations function by delivering on three key objectives: 1) readiness and configuration of systems, 2) a robust and evolving training program, and 3) exceptional compliance and quality for all team functions.

　　System Readiness – In partnership with IT, lead the business requirements gathering, system capabilities identification, vendor identification, implementation, and testing of department wide systems. Systems include, but are not limited to: CRM, telephony, internal systems (e.g. DSPV portals / access)

　　Training – Develop a comprehensive training program for all patient and HCP roles within the Patient Relations organization. Partner with sales training to pull through appropriate training for field sales teams.

　　Compliance – In partnership with department leadership and global compliance leadership, develop and lead a patient relations compliance program that ensures full compliance with SOPs, ways of working, and an overall compliant organization.

　　Quality – Develop and lead a quality program for our case navigator and access and affordability programs

　　People Management. Accomplish the above through effective management of direct team. Responsibilities include goal setting, performance reviews/management, coaching, mentoring and career development.

　　All other duties as required

　　All Patient Relations activities will be performed in a manner that is consistent with and compliant with all laws and company policies

　　For this role you will need

　　Minimum Requirements

　　Bachelor’s Degree in business, computer science, life sciences or a related field with 15+ years of relevant experience, including progressive people leadership/management experience/leading effective teams or,

　　Master’s Degree in business, computer science, life sciences or a related field

　　with 13+ years of relevant experience, including progressive people leadership/management experience/leading effective teams

　　Experience with patient support/experience programs

　　Experience leading or developing Patient Support quality and compliance programs

　　Experience leading or developing training programs utilizing adult learning principles

　　Strong understanding of CRM and related Patient Support Services technologies

　　Strong communication and interpersonal skills, with the ability to effectively engage with cross-functional teams

　　Excellent organizational, project management, and analytical skills to plan, implement, and evaluate patient support programs

　　Strong proficiency with Microsoft Office suite

　　Position will be based in RTP, NC

　　Ability to travel up to 20%

　　Remote candidates can be considered with the understanding of being onsite in our RTP, NC location six (6) business days per month.

　　Preferred Qualifications

　　Experience with Salesforce, Veeva, or Healthcloud CRM platforms

　　Experience with Tableau or similar business intelligence tools

　　Rare disease and / or complex therapy administration experience

　　At United Therapeutics, you’ll realize quickly that it is not an ordinary place to work! When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

　　While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers’ credentialing guidelines, which may require vaccination against Covid -19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

　　United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

　　We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success.

　　We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.