Company Description

　　Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

　　What is in it for you:

　　Competitive salary and flexible benefit plans

　　Opportunity to earn commissions

　　Generous PTO allowances

　　Employee rates at Accor properties in NCA region

　　Learning programs through our Academies

　　Opportunity to develop your talent and grow within your property and across the world!

　　Ability to make a difference through our Corporate Social Responsibility activities

　　Job Description

　　The Director of Housekeeping is required to have a proven background in housekeeping with demonstrated ability to drive guest satisfaction, financial results and employee engagement.  He/she must have the ability to motivate and lead a vibrant and diverse team while managing to the cleanliness and performance standards of the property.

　　What You Will Be Doing:

　　Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

　　Implement and maintain cleanliness standards for all rooms, public areas and heart of house areas

　　Assign the house daily and monitor the performance of colleagues

　　Conduct daily inspections of all public areas in the Hotel, including guest rooms

　　Review daily reports, arrival, VIP, group and communicate all special requirements and monitor execution

　　Oversee colleague uniform program in its entirety, resolving issues as they arise

　　Update all colleagues of any new standards and procedures set out by the hotel and the department

　　Focus on development of colleagues and leaders through succession planning with hotel leadership

　　Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews

　　Oversee departmental hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives

　　Ensure performance management principles are instituted and followed

　　Work closely with the Director of Engineering to manage Preventative Maintenance and Deep Clean Programs

　　Champion guest satisfaction results through the Trust You program and follow up within the department

　　Conduct regular leadership and colleague briefings

　　Interpret Colleague Engagement scores and create action plans with department

　　Take an active role in the hotel sustainability committee and evaluate all duties for sustainable principles

　　Consistently offers professional, engaging and friendly service

　　Other duties as assigned

　　Qualifications

　　Your Skills and Qualifications Include:

　　Minimum 2 years progressive Housekeeping or Rooms Management experience, preferably in a luxury property

　　Computer literate in Microsoft Window applications required, and OPERA PMS advantageous

　　University/College degree in a related discipline an asset

　　Proven experience with collective bargaining agreements

　　Hands on management style with ability to lead through example

　　Strong organizational skills

　　Excellent interpersonal skills, with great communication ability

　　Additional Information

　　Visa Requirements: Must have proof of valid U.S. work authorization.

　　Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

　　Our Commitment to Diversity & Inclusion

　　Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

　　Why Work for Accor?

　　We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor!

　　careers.accor.com

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

　　#INDHP