DHA - Deskside Technician, Tier 2

　　Clearance: Public Trust

　　Status: Non-exempt

　　Responsibilities:

　　Daily client interface.

　　Representing IntelliDyne and its interests in all client engagements.

　　Addressing and correcting any hardware, software or connection issues.

　　Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

　　Resolving problems through customer education, training and direct assistance.

　　Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

　　Responding and correcting formatting for printing and all other peripheral issues as they arise.

　　Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

　　Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

　　Qualifications:

　　DOD 8570 IAT Level ll, or lll certification required: example Security+ CE

　　Associate degree with 3 years experience, or High school diploma with a minimum of 5 years’ experience

　　Minimum of 3 years of enterprise experience in commercial or government environment.

　　Familiar with all standard MS Office software systems and MS Project.

　　Possess knowledge of workstation administration and management including imaging.

　　Basic network support experience to include account administration in active directory environment.

　　Excellent analytical, oral and written communication, presentation, and problem-solving skills.

　　Ability to gain internal support and to operate independently without supervision.

　　Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

　　Preferred:

　　ITIL Foundations v4 desired.

　　Knowledge of Remedy or other trouble ticket software.

　　About Us

　　IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

　　Our Benefits

　　Inclusive and supportive work environment

　　Competitive compensation package

　　Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing

　　Medical, dental, vision, 401(K) with company match

　　Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave

　　Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

　　Wellness and mental health benefits

　　Commuter benefits

　　Flexible work options

　　Our Commitment to Diversity and Inclusion

　　We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.