Job Number 24006977

　　Job Category Food and Beverage & Culinary

　　Location W Milan, Piazzetta M. Bossi 2, Milan, Milan, Italy

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　W Milan is currently recruiting for a Deputy Outlet Manager to join the pre-opening in Milan for SCENA - Italian all day dining restaurant by Andrea Berton.

　　Reporting to the B+F Outlets Manager, the ideal candidates have a 360° understanding of luxury hospitality with national and international experiences of leading and training teams, promoting and organizing events, following brand standards and local operating procedures as well as a keen interest in profit&loss and stock control.

　　The main responsibilities of the positions are:

　　overseeing the B+F operations in the restaurant outlet

　　leading the B+F team, managing the daily operations of the outlets

　　applying brand standards

　　managing function's controllable expenses to achieve or exceed budgeted goals.

　　We look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do.

　　About us

　　Located in the heart of Brera, W Milan aims to stand out in the city and become a real cultural hub. The first real luxury lifestyle hotel embraces the authentic Milanese spirit and passions. Its interior are designed by Studio Urquiola which reinterpreted the rationalist architecture of the original 1950s building with a vibrant, contemporary interior design that captures the Milanese essence through its colors, materials, finishes and inspirations.

　　The hotel boasts an eclectic mix of culinary destinations. A sophisticated Japanese restaurant, an authentic Italian restaurant in partnership with Michelin-star Chef Andrea Berton, a lounge where you can sip aperitivi and light Milanese snack and a unique rooftop complete with pool and lounge areas.

　　The impact you’ll make

　　We believe our Associates are the foundation of our organization that allows us to breathe life into our strategy and continue our industry leadership in the F&B space.

　　As part of this foundation, you will lead a concept and create unique guest experiences that draw hotel guests and patrons from the surrounding community. You’ll work closely with a team of inspiring professionals and mentor aspiring mixologists, setting the standard for original bar programs, creatively positioning the outlet in the local market, and driving topline and customer growth .

　　What we offer

　　Join the pre opening team and gain international exposure to Marriott EMEA Leaders

　　Professional career progression at international level in more than 8000 properties in Marriott International

　　Learning and development opportunities through online platforms, on the job trainings and classroom-based courses

　　Discounts on hotel rooms, gift shop items, food and beverage in Marriott International portfolio

　　Inspiring and motivated management with international mindset

　　Charity events, Wellbeing activities and sustainability initiatives through the TakeCare and 360° programs

　　Recognition activities such as Talent of the month, Birthdays Lunch, Appreciation weeks

　　Canteen service on property

　　CORE WORK ACTIVITIES

　　Managing Day-to-Day Operations

　　• Supervises and manages employees and all day-to-day operations of the hotel outlets

　　• Understands employee positions well enough to perform duties in employees' absence.

　　• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

　　• Reviews staffing and schedules with the outlets supervisors to ensure that guest service, operational needs and financial objectives are met.

　　• Support the B+F Outlets Manager, Bar and Events in planning, organizing and promoting events on-property

　　• Be responsible for stock control, inventory, orders and stockrooms operations in conjunction with Purchasing department

　　Leading Food and Beverage Team

　　• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

　　• Encourages and builds mutual trust, respect, and cooperation among team members.

　　• Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values

　　• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line With Marriott

　　• Develops specific goals and plans to prioritize, organize, and accomplish your work.

　　• Ensures and maintains the productivity level of employees.

　　• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

　　• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

　　• Ensures compliance with all applicable laws and regulations.

　　• Ensures compliance with food handling and sanitation standards.

　　• Ensures staff understands local, state and Federal liquor laws.

　　• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

　　• Establishes guidelines so employees understand expectations and parameters.

　　• Monitors alcohol beverage service in compliance with local laws.

　　Ensuring Exceptional Customer Service

　　• Provides services that are above and beyond for customer satisfaction and retention.

　　• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

　　• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

　　• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

　　• Empowers employees to provide excellent customer service.

　　• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

　　• Handles guest problems and complaints.

　　• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

　　• Ensures corrective action is taken to continuously improve service results.

　　• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

　　• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

　　Managing and Conducting Human Resource Activities

　　• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

　　• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

　　• Ensures employees are treated fairly and equitably. Strives to improve employee retention.

　　• Ensures employees receive on-going training to understand guest expectations.

　　• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

　　• Strives to improve service performance.

　　• Ensures recognition is taking place across areas of responsibility.

　　Additional Responsibilities

　　• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

　　• Analyzes information and evaluating results to choose the best solution and solve problems.

　　• Assists servers and hosts on the floor during meal periods and high demand times.

　　• Recognizes good quality products and presentations.

　　• Supervises daily shift operations in absence of Assistant Restaurant Manager.

　　• Oversees the financial aspects of the department including purchasing and payment of invoices.

　　What you’ll need

　　2-4 years’ experience in the food and beverage, ideally within the hospitality luxury lifestyle industry

　　Fluent English and at least intermediate Italian

　　Can-do attitude and willing to go the extra-mile

　　Solid experience in managing and training teams

　　Knowledge of HACCP policies and procedures

　　Ability to plan, organize and promote small to medium size events

　　Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.