Location:

3233 Austin Peay Hwy, Memphis, Tennessee 38128 United States of America

Ready to rev up your career? Are you ready to take the next step in your career? Are you leader with a knack for fixing things? If so, consider a role as U-Haul Company’s Shop Manager. In this position you will work under the direction of the Marketing Company President, profitably direct shop personnel.

Shop Manager Primary Responsibilities:

Engage in the operation of a rental equipment repair shop, normally consisting of six to 15 repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers.

Be on budget through compliance with the operating standards within each Key Result Area (KRA).

Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.

Direct repair of trailer, support rental items and general rental items as required.

Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.

Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.

Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.

Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.

Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Qualifications

Must be able to safely operate a motor vehicle

Understand the concept of productionizing and be able to implement it

Develop specialization of labor and use qualification matrix with shop staff.

Be familiar with warranty procedures and guidelines and be goal oriented.

Must be familiar with U-Haul Product Standards.

Follow repair campaigns and special programs exactly; maintain quotas and/or goals.

Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.

Ensure that all equipment is repaired with economy and effectiveness (EE) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.

Ensure quality and total serviceability of repaired products for customer satisfaction.

Must perform safety certifications to ensure quality of work completed

Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.

Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.

Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.

U-Haul Offers:

Full medical coverage, if eligible

Prescription plans, if eligible

Dental and vision plans

Registered Dietitian Program, if eligible

Gym Reimbursement Program

Weight Watchers, if eligible

Virtual doctor visits

Career stability

Opportunities for advancement

Valuable on-the-job training

Tuition Reimbursement Program

Free online courses for personal and professional development at U-Haul University®

Business-travel insurance

You Matter Employee Assistance Program

Paid holidays, vacation and sick days, if eligible

Employee Stock Ownership Plan (ESOP)

401(k) savings plan

Life insurance

Critical illness/group accident coverage

24-hour physician available for kids

MetLaw Legal Program

MetLife auto and home insurance

Mindset App Program

Discounts on cell phone plans, hotels and more

LifeLock identity theft protection

Savvy consumer-wellness programs - from health-care tips to financial wellness

Dave Ramsey’s SmartDollar Program

U-Haul Federal Credit Union membership

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.