36384BR

　　Extended Job Title:

　　Dental Patient Services Specialist (Oral Health Clinic/Alberta)

　　Org Level 1:

　　Texas Tech Unv Hlth Sci Ctr El Paso

　　Position Description:

　　This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

　　Requisition ID:

　　36384BR

　　Travel Required:

　　Up to 25%

　　Major/Essential Functions:

　　Register and schedule patient appointments for office visits accurately/efficiently in EMR and billing system.

　　Proper and ethical telephone skills when scheduling appointments and/or directing and providing necessary information needed.

　　Verify and update managed care plan and/or insurance information into patient account.

　　Accurately scan all necessary documentation into correct file folder in EHR.

　　Cashier and prepare daily deposits. Responsible for collecting patient’s co-payment, payment for services rendered, and outstanding balances.

　　Daily reporting following each clinic session of arrival and no-show appointments for End of the Month Statistical departmental report.

　　Provide cross-training to staff within different clinic areas in registration and processing of patients, or in any other job-related duties.

　　Verify, update and optimize patient schedule daily.

　　Adhere to all TTUHSCEP policies, procedures and processes.

　　Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Actively promote and encourage staff across the institution.

　　Perform all other duties as assigned.

　　Grant Funded?:

　　No

　　Minimum Hire Rate:

　　Compensation is commensurate upon the qualifications.

　　Pay Basis:

　　Hourly

　　Work Location:

　　El Paso

　　Preferred Qualifications:

　　Knowledge of basic office equipment and computer skills; email, PC, Telephone, 0-Key, Excel, Word

　　Knowledge of various managed care plans and private insurances

　　Knowledge of referral and authorization processes

　　Proficient professional telephone skills

　　Ability to interact effectively and efficiently with others

　　Ability to work in a busy environment

　　Ability to understand and follow instructions; some familiarity with dental procedures

　　Ability to communicate effectively and professionally with a variety of people

　　Work closely with staff, manager, supervisor, dental students, and administration

　　Bilingual capability. English and Spanish

　　Willing to work M-F 0800-1700, some extended hours and holidays are possible

　　Minimal one year dental office experience and working knowledge of dental billing codes (CDT) preferred

　　Campus:

　　HSC - El Paso

　　Department:

　　Woody L. Hunt SDM Admin ELP

　　Required Attachments:

　　Cover Letter, Resume / CV, Transcript

　　Job Type:

　　Full Time

　　Pay Statement:

　　Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

　　Job Group:

　　Information and Records Clerks

　　Shift:

　　Day

　　EEO Statement:

　　As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

　　Required Qualifications:

　　A High School diploma or GED

　　1 year Customer Service, office, or related experience

　　Additional education may substitute for the experience requirement

　　Does this position work in a research laboratory?:

　　No

　　Navy Enlisted Classification Code:

　　YN, HM

　　Air Force Specialty Code:

　　3A1X1, 4A0X1

　　Marine Military Occupational Specialty Code:

　　0111

　　Jeanne Clery Act:

　　The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx