Job Description

　　How will you make an impact?

　　As a member of Thermo Fisher Scientific, you’ll do exciting work! Join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world.

　　The scope of Data Analytics entails the creation of automated, big-data-driven, standardized dashboards serving as a source of truth for ITSM processes. These dashboards aim to support both business partners and process users, offering a comprehensive organizational overview and facilitating data-driven decision-making.

　　The Data Analytics Business Analyst will demonstrate in-depth knowledge of IT service reporting and ITIL to develop the reports and dashboards to improve the IT service globally. The candidate will collaborate with process owners, key IT partners, other reporting SMEs and to our IT customers as well, maintain and develop new reporting solutions. The role will also support partially some IT process with professional advice, and multi-functional support in case of such need.

　　This role will be a key part of a multifunctional team that designs, supports, and maintains the underlying Data Analytics owned reporting solutions.

　　What will you do?

　　Our team transforms available raw data to a user-friendly, transparent, meaningful set of performance review boards supporting ITSM processes and IT Business Processes

　　We aim to fulfil our customer's requests

　　We serve the partners as customers by: Supporting them with solutions articulated as a business need, Enabling them to reach their goals, Ensuring the right level of service quality, Providing early warnings for any major failure, Predicting future trends based on data.

　　We ensure the right logic of calculation that reflects the process related definitions

　　We do end-to-end developments in MS Power BI or MS Excel (and in any further tool).

　　We ensure agile, transparent working method

　　We self-serve problem management support for network root cause analysis, own and drive problem investigations, trend analysis

　　We promote and own dashboards enabling customers to understand and apply our products.

　　We do maintenance of owned dashboards, regular data validation ensuring required data-refreshment happened, flag and handle issues in case of any found problem with live dashboards

　　Ensure completion of tasks documented in the task tracker within the designated target date while adhering to the highest quality standards aligned with the task's intended outcome. If the initial target date is unattainable, promptly signal this issue and provide a justified explanation for any delay. Request support if necessary and commit to a new, achievable due date.

　　Carry out testing and corrections

　　We have a supportive, synergistic team with continuous improvement mentality

　　How will you get there?

　　Work experience in IT business management operations is preferred

　　Proven ability in reporting, and IT business processes

　　Proven ITIL knowledge is a must

　　Advanced level MS tools (excepially MS Excel) is a must

　　Experience in Service Now or other ticketing tool ticket management

　　Strong Power BI skills is an advantage

　　Experience in Problem or Change Management is an advantage

　　Tool & Technology Skills

　　MS tools, Power BI, Performance Analytics, Service Now, Data Bricks

　　Knowledge, Skills, Abilities

　　Excellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams.

　　Stong analytic skills

　　Be a self-motivated, highly ethical individual with a demonstrated ability to work independently as well as with a team.

　　Be eager to learn new technologies and develop your skills

　　Develop relationships with our clients, It partners and peer reporting teams, and effectively navigate across the organization

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.