Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

　　But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

　　The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

　　In this role, you have the opportunity to make life better

　　Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

　　You are responsible for

　　Sales support

　　Performs, as an experienced specialized worker, Clinical sales support assignments for limited number of modalities

　　Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.

　　Acts as an informal resource or (functional) supervisor for less experienced colleagues.

　　Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

　　Develop and execute winning clinical sales strategies to expand market share

　　Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations

　　Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment

　　Support new products launches

　　Customer Training

　　Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered

　　Conducting presentations of technical information concerning specific application clinical areas.

　　(re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment

　　Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits

　　Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips

　　Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy

　　Exercises judgment within defined procedures/practices to determine appropriate action.

　　Builds productive internal/external working relationships

　　Customer Satisfaction & Feedback

　　Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction

　　Report to on difficulties in optimal usage of the equipment

　　Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.

　　Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

　　You are a part of

　　Driving clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues.

　　To succeed in this role, you’ll need a customer-first attitude and the following

　　Bachelor’s Degree Holder in related disciplines.

　　At Least 5 years working experience in clinic and/or nursing informatics field

　　In-depth knowledge and experience with Cardiovascular products in the clinical environment

　　Excellent organizational and time management skills

　　Excellent communication and interpersonal skills

　　You enjoy interacting with customers and working closely with the sales function with a customer-first mindset.

　　Willingness to travel to client sites as needed.

　　How we work at Philips

　　Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

　　Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

　　Our hybrid working model is defined in 3 ways:

　　We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

　　We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

　　We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

　　Why should you join Philips?

　　Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.