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Customs & International Trade Specialist
Customs & International Trade Specialist-February 2024
Birmingham
Feb 10, 2026
About Customs & International Trade Specialist

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  Date: Jan 19, 2024

  Location: Snowhill, Birmingham, United Kingdom

  Company: BT Group

  Recruiter: Hannah Frankland

  Hiring Manager: Paul Humphreys

  Closing Date: 2nd February 2024

  Why this job matters

  Most of the customer and internal infrastructure equipment that BT buys is made in non-UK locations and has to be imported. Once it is put together as a customer delivery it has to be shipped to that customer and this is often overseas.

  International shipping is vital to BT’s business and underpins the entire company. BT must comply with all import and export requirements and laws. Failure in this area could lead to an inability to ship internationally with a major impact on the bottom line.

  This role ensures that BT can ship internationally in a timely and cost-effective manner and allows BT to do this in a legal and compliant manner.

  What you’ll be doing

  Carry out and facilitate specialised expertise skills enabling the import and export of all BT, EE & Openreach’s goods to customers globally.

  To lead on all licence applications using SPIRE, ensure all licences are renewed within the required time frames.

  To meet BT’s annual reporting obligations to the UK Export Licencing Authority.

  Be responsible and accountable for ensuring that all BT’s global shipping is legal and compliant with government regulations (export licensing, duty & taxes, sanctions compliance etc.)

  Keeping abreast of UK government regulations, act to ensure BT will not have any trade compliance concerns, ensuring required licenses and authorisations are in place.

  Provide Intrastat information. Filings require details of all dispatches (sales) of goods to other EU countries, plus the arrivals (purchases) within EU countries.

  Provide both bespoke and standard shipping solutions and be accountable for them fully meeting customer requirements.

  Provide timely export classification (Trade Tariff) information HS codes/ECCNs etc. ensuring our products to be exported have the correct commodity codes, warranting BT pays correct duty and VAT rates.

  To take a risk-based approach to problem solving, balancing business needs with legal, regulatory and compliance requirements.

  Responsible for calling out compliance risks with senior leaders pan-BT; challenging thinking and holding the business to account.

  Provide support for country and regional projects, leading on export/import controls.

  Check/audit shipping commercial invoices highlight any anomalies, corrective action to our freight forwarder.

  Carry out import audits on HMRC MSS data to ensure imports are compliantly declared.

  Provide input into the freight forwarder compliance Standard Operating Procedures (SOPs)

  Responsibility for End User Undertakings, completed compliantly to ensure our export licence is used to HMRC/ECJU regulations.

  The skills you'll need

  Compliance, regulatory and audit experience in a large listed organisation

  Experience of implementing change despite resistance and difficult stakeholders

  A good understanding of governance, ethics and compliance

  Team working and able to work with stakeholders throughout the business

  Experience of testing/challenging current thinking and formulating new approaches

  Ability to work to deadlines

  Analysis and problem solving

  Creative and innovative thinker

  Ability to produce workable plans, define priorities and set realistic milestones and deadlines

  Strong communication skills including report writing and verbal presentations

  Numerate – ability to use and interpret data, draw conclusions and make recommendations

  Ability to build effective relationships in a complex global environment

  Ability to build effective relationships with external suppliers

  Ability to influence people without direct control

  Highly computer literate

  Understanding of global logistics and international trade and the compliance & legal aspects of this

  A good understanding of international freight and the industry providing it

  What’s in it for you? What are the benefits?

  We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.

  Other benefits include:

  25 days annual leave (plus bank holidays)

  Up to 10% on target bonus

  Pension scheme

  Private Medical cover

  Share save scheme

  50% off BT and EE mobile pay monthly or SIM only plans

  Exclusive colleague discounts on our latest and greatest BT broadband packages, including BT Sport and the NOW Entertainment membership, NOW Sport, Cinema and Kids.

  Our leadership standards

  Looking in:

  Leading inclusively and Safely

  I inspire and build trust through self-awareness, honesty and integrity.

  Owning outcomes

  I take the right decisions that benefit the broader organisation.

  Looking out:

  Delivering for the customer

  I execute brilliantly on clear priorities that add value to our customers and the wider business.

  Commercially savvy

  I demonstrate strong commercial focus, bringing an external perspective to decision-making.

  Looking to the future:

  Growth mindset

  I experiment and identify opportunities for growth for both myself and the organisation.

  Building for the future

  I build diverse future-ready teams where all individuals can be at their best.

  About us

  BT is part of BT Group, along with EE, Openreach, and Plusnet.

  Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

  We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

  We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

  This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

  A FEW POINTS TO NOTE:

  Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

  DON'T MEET EVERY SINGLE REQUIREMENT?

  Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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