At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　ServiceNow is seeking an experienced leader as Sr. Director, Solution Consulting, who is comfortable with a highly visible role, to manage a team of pre-sales Solution Consultants supporting all segments of our Alliance and Channel partners and related commercial motions. This leader is responsible for a highly skilled and seasoned team of driven pre-sales solution consultants and multiple layers of organization, whose role is to advance technology and business relationships with all aspects ServiceNow’s partners. The leader will motivate the team to:

　　Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets and sharing insights with partners to act as a ‘trusted advisor’.

　　Identify transformative and incremental business opportunities by engaging partners and evaluating their industry reputation and expertise.

　　Create new business and offerings with those partners that generate valuable outcomes for our shared customers

　　Build thought leadership through strengthened professional, industry, and technical knowledge by establishing personal networks; participating in professional societies. Able to replicate this in our partner ecosystem.

　　Generate new paths to revenue for both ServiceNow and our partners.

　　Drive direct consumption of our technology within their service provider motions to end customers

　　Shape and enable our partners internal consumption of our technology to be a “best credential” of how we transform their productivity, employee experience and customer experience

　　The successful candidate will be a proven leader and compelling presenter. They’re motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They’ll have expertise across web and cloud technologies and will have demonstrated success in vendor pre-sales and large enterprise environments.

　　This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management. In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the leader’s primary goal: developing and maintaining a world class Solution Consulting team that consistently executes towards our Alliance & Channels Ecosystem strategy.

　　To be successful in this role you have:

　　10+ years experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred

　　10+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals and people managers

　　Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

　　Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools

　　Ability to motivate and inspire a growing team of leading Solutions Consultants

　　Ability to motivate and inspire a growing team of front-line managers to build a multi-layered management team as our organization grows

　　Strong internal matrix leadership and relationship building abilities with sales and marketing counterparts

　　Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities

　　Able to articulate and logically communicate concepts with technical and non-technical audiences

　　Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

　　Experience of working with Service Providers, Outsourcers and Global Syste

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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