Customer Support Analyst Intern

　　Who is Equinix?

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. We provide 10,000+ customers across almost every industry access to 2,000+ network services, 3000+ cloud and IT services, 450+ content and digital media services, and 4,700+ enterprises.

　　An internship with Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. If you're a forward-thinking, hard-working college student who loves to learn and wants to make a positive impact on the world while growing your career, join us and help shape the digital world.

　　Why Join Equinix?

　　We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

　　Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition "Shark Tank." This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

　　Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate!

　　Team and Role:

　　As a Customer Support Analyst intern, you will provides professional expertise on regional/global processes and procedures within a limited scope. You will work autonomously on activities within a limited scope, or wider efforts, under the supervision of senior team members (PA's) or manager.

　　You will be able to contribute to process design and action on implementation tasks within Customer Support (CS) scope, but also able to think about the end-to-end across other connected teams.

　　Assignment and Responsibilities:

　　Customer Support

　　• Provides routine customer input in assigned projects and user acceptance testing (i.e. CS supported languages)

　　• Learns to develop knowledge of Equinix products, and CS processes/procedures

　　• Contributes and participates in continuous improvement of CS core processes to ensure quality is maintained while efficiency is optimized

　　• Analyzes and develops basic solutions to routine problems by gathering and organizing relevantData Analysis

　　• Participates in specific CS global process improvement projects within a limited scope

　　• Contributes to developed documentation creation (can be technical & non-technical) in collaboration with global teams

　　• Supports the global training team to roll out any new documentation to the support desk staff while consulting recommendations and requests with the senior team members

　　• Prepares communications to convey information clearly and effectively, in collaboration with senior team membersBusiness Systems

　　• Provides basic backup UAT support

　　• May assist in drafting global requirements in the global team

　　Who You Are (Requirements and Qualifications):

　　Data analytic skills (Tableau, Excel)Presentation skill/tool (PowerPoint etc.)Ability to create accurate and punctual report and share information and ideas with others Ability to multi-task and work collaboratively and effectively in a fast-paced environment Excellent written and verbal communication skills, business proficiency in English Third or final year Bachelor's undergraduateAnalytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new software Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor's or master's degree studies (Graduation between December 2024-September 2025) Available to work full-time for the entire duration of the Summer Internship Program (between May to September, depending on your school system)

　　SINGAPORE SPECIFIC Equinix will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa

　　How to Apply

　　Please submit your application by providing the following.

　　Up to date resume that includes your availability (start and end date) and expected graduation.Please apply to this job posting only if you are available full time for an internship during the stated period.

　　What's next

　　The Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page!

　　Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/students-recent-gradsWatch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0

　　Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.