Top Skills' Required

　　Account Management experience working with clientsneed to be a self starter

　　needs to adapt to client needs

　　needs to understand client needs from both technical/insurance side and escalate as needed

　　not looking for a sales account manager- this person will be focused on keyspring implementation for client and only supporting 1 client

　　Need experience in IT understanding SDLC/Agile methodology

　　Needs excellent communication and presentation skills

　　Will need to present to clients on what they committed to, where they landed, challenges, etc.

　　They will be the voice of the client

　　*any PM, BA or PO experience would be helpful

　　Job Description: The Client Success Manager/Technical Account Manager will oversee and ensure proper portfolio and relationship management for my customer with their client. This individual will be the liaison between the client and the various product and support services provided by my customer. The Client Success Manager/Account Manager will work closely with client business leaders and my customer's leaders for support, product development and service to define and prioritize technology solutions for all customers.

　　This full time position will offer a comprehensive benefits package that will include health, dental, and life insurance, 401k matching up to the first 6% contributed, and a strong paid time off program. Conversion salary is based on experience: between $85-100k

　　Work Environment: This role must come onsite 1-2 days a week at their Wichita, KS. May be open to looking at remote candidates who would be open to 20-30% travel as needed.

　　Specific duties for this role include:

　　Serve as the main point of contact for the client overall, bringing in product and service team members or other subject matter experts for discussions with the client as needed.

　　Attend weekly production support prioritization sessions with the client Service liaison and client representatives to review production support tickets and confirm highest priorities.

　　Serve as the first escalation point for the client, escalating within my client as necessary. Collaborate with matrix partners and other internal resources to resolve escalated, complex, and sensitive client issues.

　　For enhancement requests to the system, help the client submit a detailed request through the intake process, making sure they have given a detailed description and they have assigned points for business value, time criticality and risk/opportunity.

　　Engage with the Release Train Engineer (RTE) for Cost of Delay (COD) sessions with the client in the weeks leading into a new Product Increment.

　　Engage with the RTE and other CSMs for combined review of client COD outputs in order to negotiate for highest priority items and weighted shortest job first (WSJF) for the next Product Increment.

　　Represent the client during Big Room Planning (BRP) sessions. Present the outcomes of BRP to the client and get them access to the appropriate dashboards in JIRA to track progress.

　　Additional Skills & Qualifications

　　insurance and IT experience, can look at PO/BA if client facing

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.