SuccessFactors ASD consultant will be responsible of managing SuccessFactors customers including as part of the services: bug fixing, new features and modules implementation, system customization, system monitoring and release management.

　　This Job description describes the key competencies and functions that are expected to be covered by a junior profile holding an ASD SuccessFactors position.

　　Duties (include but are not limited to)

　　​Support clients in defining relevant business processes.  Provide business consulting support to customers

　　Document and track customer product enhancement requests and discovered bugs

　　Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams

　　Regularly reporting progress and issues to client on both a formal and informal basis

　　Identifying any risks and proposing solutions

　　Document business requirements and procedures

　　Analyze business requirements and develop effective configuration solutions

　　Competencies

　　Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

　　Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

　　Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

　　People Development: Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.

　　Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

　　Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.

　　Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems, handles difficult people.

　　Education / Experience / Skills

　　Minimum 2 to 5 years of strong experience in IT industry, experience in SAP HR or any equivalent is a plus

　　Knowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA (Desired)

　　Certification in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning, WFA  (Good to have)

　　Bachelor's degree in related field from a four-year college or an equivalent university degree

　　Demonstrates high professional standards and team player

　　A high level of customer focus to support our vision of client satisfaction

　　Flexibility and patience in working in a dynamic/challenging environment

　　Excellent communication and presentation skills

　　Excellent analytical skills

　　Stakeholder management experience and expertise

　　Strong Problem Solving/Analytical Skills breaking down issues into smaller components

　　A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn

　　Proven ability to follow processes, as well as identifying process improvement opportunities

　　Energetic and friendly, upbeat telephone personality, positive “can-do” attitude

　　Ability to quickly learn new applications and technologies

　　Team player in an international environment

　　Experience having worked as part of a virtual team

　　Language

　　Required:

　　Spanish - Add on

　　English

　　German – Add on

　　French – Add on

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions