Customer Services Representative

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　　Date:Jan 23, 2024

　　Location: 6th of October City, Al Ahram, Giza Gover, EG, 12566

　　Company: IFF Family of Companies

　　Job Description

　　Payment /Finance Management:

　　Follow up on receiving form-13 (sales taxes) from 6th Of October Customs and deliver to finance.

　　Review and Submit to Finance the Copy of sales invoice and Forwarder’s invoice with Plus, B/L or AWB to proceed with the payment of forwarder.

　　Ensure delivering to Finance one copy of invoice, its delivery note and B/L or AWB for audit purposes and documentation and Ensure the system is cleared down at the day end are invoiced.

　　Logistics Management:

　　Converse with forwarder to obtain the best prices and services for the transportation of Export shipments and support customers for best price when requested in a timely manner.

　　Negotiate/bidding the shipping price with the broker to achieve the best rate on monthly basis Check the price terms and calculate the freight cost to be added in the order accordingly.

　　Book the container and fulfill the SD (Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details).

　　Job Description

　　Export Documentation Management:

　　Prepare COH (Certificate of Health) before the shipping with fulfillment all the necessary data (Batches -Production/Expiry date -tariff code -flavor name).

　　Prepare COO (Certificate of Origin) and finalize its legalization /certification with the Government Export & Import Control Authorities and Chamber Of Commerce according to customer requirements.

　　Delivery Management:

　　Ensure check that the correct expiry date on SAP is matched with the COA as per customer request.

　　Manage pallets numbers with the warehouse team to prepare the certificate of customs.

　　Ensure delivering Invoice and Packing List to be attached with the container upon loading.

　　Payment /Finance Management:

　　Follow up on receiving form-13 (sales taxes) from 6th Of October Customs and deliver to finance.

　　Review and Submit to Finance the Copy of sales invoice and Forwarder’s invoice with Plus, B/L or AWB to proceed with the payment of forwarder.

　　Job Requirements

　　Required Skills & Experience

　　Educational & Experience:

　　Bachelor’s degree in Commerce, Engineering, Supply Chain or any relevant field.

　　2-4 years’ experience in a similar position,

　　Language proficiency:

　　Very Good / Excellent command of English (written and verbal).

　　Computer skills:

　　Very Good computer skills, preferable having ICDL certificate.

　　Very Good Knowledge of (MS Word, Excel and PowerPoint)

　　We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

　　Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products.

　　Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe.

　　Please view our careers video at IFF Career Video- Great things are happening here

　　The History of IFF: The History of IFF

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　　At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…