Local Pittsburgh Heating and Air Conditioning company is looking for an energetic, dependable and organized person to join our Customer Service Dispatch team. This role requires a strong team player capable of handling  large number of incoming calls daily from new customers, clients and service technicians. The successful candidate will have a good record of communicating effectively.

　　Responsibilities

　　Handle large number of incoming callsMake outbound phone calls for scheduling sales and service appointmentsPlan routes and dispatch technicians throughout the Greater Pittsburgh areaPerform data entry to maintain accurate customer recordsPerform office administration dutiesSkills

　　Proven customer support experiencePhone managementAccurate listeningGeographic knowledge of the Greater Pittsburgh areaStrong verbal and written communicationAccuracy and attention to detailAbility to multi-task, prioritize and manage time effectivelyQualifications

　　High School Diploma or equivalentPrior Customer Service Experience with a good record of customer satisfactionPrior Computer Knowledge to include Microsoft & Google productsPrior Dispatch of field service and sales staff experiencePrior Office Administration experience a plus