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Customer Service Technician II
Customer Service Technician II-March 2024
Leesburg
Mar 29, 2026
About Customer Service Technician II

  Do you want to apply your expertise for a cause you can feel good about? Do you want to work for an organization that wants you to grow with it and offers tuition reimbursement, certification training, and a chance to learn about multiple industries? Come work for the Town of Leesburg, hometown of the 21st century! Located 35 miles west of the nation's capital in the heart of DC's Wine Country, you'll enjoy a vibrant and authentic community with "big city" amenities.

  The Town of Leesburg strongly encourages innovation, promotes career development, and offers excellent benefits to employees. Benefits include membership to the Town's full-service recreation center, enrollment into the Virginia Retirement System, excellent healthcare insurance, and other fringe benefits.

  *Who We're Looking For*If you identify with the following descriptions, then you may be perfect for the Town of Leesburg:

  Creative problem solverProactive self-starterLife-long learnerStrong team playerPassionate about excellent customer servicePositive, can-do attitudeEffective communicatorDesire to impart knowledge to others"Early adopter" of new technologiesWhat You'll Be DoingThis position provides a variety of Tier I-II technical support services to users of the Towns information technology and administrative support to the IT Division in a Cisco/Microsoft/VM virtual environment.

  For more detailed job descriptions, please visit the Town's*Job Descriptions page.*

  Required Qualifications

  HS/GED.Minimum of four (4) years of experience backing up or supporting an IT help desk operation.Vocational or technical training in Computer Operations or Computer Technology Support.CompTIA A+ or the ability to obtain certification within nine (9) months of hire.Possession of a valid drivers license and safe driving record.Preferred Qualifications

  Associates Degree in Computer Science, Information Technology or a related field.MCSA Windows Server 2012 or 2016.CompTIA Network+.Experience with Office 365.Bilingual in English/Spanish.Compensation and BenefitsThe Town of Leesburg is committed to providing competitive compensation and benefits, and opportunities to grow one's career, all while making a significant impact on the operations and quality of life in a thriving community.

  The Town offers competitive compensation, affordable health insurance coverage, participation in the Virginia Retirement System, an optional 457(b) retirement plan with a Town matching contribution, flexible spending accounts, voluntary benefits, employee assistance program (EAP), membership to the Town's full-service recreation center, an optional payroll Roth IRA, and generous paid time off. For more information on the Town's robust benefits package, please visit the Town's*Employee Benefits*page**.

  APPLY:

  A Town of Leesburg online application

  for employment is required for each position. Please go to

  www.leesburgva.gov/jobs

  to apply online. Resumes may be submitted as supplemental only. EOE/ADA.

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