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Customer Service Specialist II
Customer Service Specialist II-December 2024
Milwaukee
Dec 15, 2025
About Customer Service Specialist II

  JOB REQUIREMENTS: This position is 100% REMOTE Be part of the future! Weare one team, dedicated to working collaboratively to create purposefulsolutions that propel the world forward. We hope you will join ourdiverse team of top people - you bring your talent, and we\'ll give youthe space and opportunities to grow and succeed. We are committed tomake a difference. Work with an Award-Winning technology that deliverssustainability, safety, and health. What we offer: * CompetitiveStarting Pay * On the Job Paid Training * Tuition Reimbursement *Global Advancement Opportunities with Unlimited Career Path * CompanyVehicle (as applicable) * Referral Bonuses * Comprehensive Benefits *Medical/Dental/Vision insurance * Health Savings Account (HSA) * LifeInsurance * 401(k) savings plan with company match * Short-Term andLong-Term Disability * Employee Assistance Program * Wellness Program* And More! What you will do: Under general supervision of theSupervisor, responsible for driving productivity, profitability andcustomer satisfaction for an assigned customer or customer portfolio.Partners effectively with multiple branch service teams to efficientlymanage resources to meet contractual requirements for Enterprise AccountCustomers How you will do it: Manages planned and unplanned servicerequests by performing constant analysis, assessment, and coursecorrection. Prepares and / or reviews various financial reports on daysto invoice, unbilled backlog, on-time service visits, on-time renewals,and other various productivity and financial statistics. Identifiesmethods to minimize travel, downtime or situations that stand in the wayof delivering prompt, cost efficient service. Reviews financials on acontract by contract or account basis to ensure profitability. Providesmultiple branch service teams yearly, monthly, and weekly executionplans for scheduled service visits. Provides analysis and plan to assistbranch service teams in labor scheduling to align technician skills tothe appropriate contract and to ensure maximum efficiency in execution.Ensures branch technicians are provided with correct customerrequirements. Manages financial health of the business through laborutilization, cost control, accurate invoicing, and accounts receivable.Manages call backs to identify recurring equipment issues, and escalatesas... For full info follow application link. Johnson Controls is anequal employment opportunity and affirmative action employer and allqualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, national origin, age, protectedveteran status, status as a qualified individual with a disability, orany other characteristic protected by law. For more information, pleaseview EEO is the Law. If you are an individual with a disability and yourequire an accommodation during the application process, please visitwww.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/046ADC7B156E4973 Qualified females,minorities, and special disabled veterans and other veterans areencouraged to apply.

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