This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6554665Moon Valley Plumbing

2239 E Rose Garden Loop, Phoenix, AZ 85024

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth.Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

20 paid days off within your first year of employment (vacation national holidays)25 paid days off after your 2nd year of employmentNo layoffs during "Slow Season" - due to our extensive customerbase, you will never have to worry about not being able to providefor your family year-roundReady to get out of your work truck? We have ample advancement andcareer-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsoredMedical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and toolreplacement programWe'll make you better at what you do with our internal TrainingAcademyBest-in-class 401(k) Retirement Savings Plan with attractive companymatching contributionsCompany-paid employee Life Insurance with options for YOU and yourFamily!Short-term and Long-term disability insurance options that willprotect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance,and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service ExpertsHeating, Air Conditioning, Plumbing!

Position Summary:

The Customer Service Specialist handles customer service requests,appointment booking, customer questions, complaints, and billinginquiries with the highest degree of courtesy and professionalism toresolve customer issues with one-call resolution. The Customer ServiceSpecialist will be responsible for assisting in day-to-day operation ofthe Center.

Key Responsibilities:

Answers incoming phone calls from customers and assists call orroutes call to appropriate personMaintains good customer relations and ensures that all calls meetService Experts' standardsHandles and resolves a variety of customer concerns, complaints, andquestions by phone, email, Chat, (questions may include billinginquires, technician ETA, scheduling issues, and general companyproduct and service questions)Resolves problems by clarifying issues, researching, exploringanswers/alternative solutions, implementing solutions, andescalating unresolved issuesMaintains customer records by updating account informationAccurately dispositions calls in call monitoring softwareAdheres to CPI compliance regulations when taking payments over thephoneUpdates capacity planner whenever calls or booked, rescheduled orcancelledWorks with Sales and Service Coordinator to improve accuracy inscheduling and speed of responseCommunicates with customers on the status of service callsAssists with dispatching as neededContinually maintains working knowledge of all company products,services, and promotionsWorking with dispatch to improve accuracy in scheduling and speed ofresponseReliable attendance and on-time job performancePerforms similar/other duties as needed or assignedQualifications:

High school diploma or equivalent with 1 year experience working incustomer service or other customer-facing environment

Experience or training the use of computers an related systems in anadministrative office environment

Must be able to multi-task and work effectively in fast-paced andconstantly changing work environment. Must be comfortable switchingrapidly between tasks with no loss in efficiency and effectiveness.

Excellent customer-service, communication, and interpersonal skills

Effective communication skills to communicate with customer and toresolve customer issues, complaints, or concerns

Ability to effectively communicate with co-workers and customers in apleasant, business-like, and customer-focused manner. Ability tocommunicate with a diverse customer population.

Ability to work effectively in both a team and an independentenvironment

Ability to make decisions based on established guidelines and procedures

Ability to accept empowerment and to be prepared to make decisionsregarding customer satisfaction with confidence

Effective organizational and time-management skills. Must be able toprioritize work based on service demands

An understanding and knowledge of the HVAC/Refrigeration Industry is anasset