Location: St. Clair Memorial Hospital, Acute Care Unit and Outpatient Center

　　Shift Hours: Emergency Department Lead - Monday and Thursday 7:00am to 7:00pm, Friday 7:00pm to 1:00am and Sat 11:00am to 11:00pm

　　As our Customer Service Representative – Team Lead, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.

　　To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

　　At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world. Interested? Learn more, visit: r1rcm.com/careers.

　　Here’s what you can expect when working in Patient Registration Lead role:

　　· Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.

　　· Efficient and effective utilization of all available departmental resources, whether human, physical or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.

　　· Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement.

　　· A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

　　Requirement:

　　· High School Diploma or GED

　　· Excellent customer service experience

　　At R1, we are committed to promoting diversity, equity, and inclusion. We are proud to be an equal opportunity employer. We do not discriminate based on age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status or any other characteristic protected by federal, state, or local law. We are committed to providing a workplace free of harassment.

　　If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or [email protected] for assistance

　　For this US-based position, the base pay range is $16.16 - $24.79 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

　　Learn more about Benefits (http://go.r1rcm.com/benefits) at R1

　　Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

　　Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

　　Comprehensive Medical, Dental, Vision & RX Coverage

　　Paid Time Off, Volunteer Time & Holidays

　　401K with Company Match

　　Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

　　Tuition Reimbursement

　　Parental Leave

　　R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

　　If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

　　CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

　　To learn more, visit: R1RCM.com

　　Visit us on Facebook (https://www.facebook.com/R1RCM)

　　R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.

　　Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other.

　　Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”