Penske Automotive Group is looking for Bilingual Customer Service Agents to join our team and help deliver extraordinary customer experiences.

　　Are you a fluent communicator in both English and Spanish? Do you thrive in a fast-paced environment where problem-solving and exceptional customer service are key? Join our dynamic team as a Bilingual Customer Service Agent at Penske Automotive Group.

　　JOIN OUR TEAM

　　Penske Automotive Group is a leading Automotive company dedicated to providing top-notch services to our diverse clientele. Our commitment to excellence is reflected in our talented team of professionals who are passionate about delivering exceptional customer experiences.

　　WHAT WE HAVE TO OFFER

　　Dynamic Work Environment: Immerse yourself in a vibrant workplace that values teamwork and fosters personal and professional growth.

　　Competitive Compensation: Enjoy competitive salary along with performance bonuses and incentives, including a pay differential for bilingual employees.

　　Comprehensive Training: We invest in your success! Benefit from comprehensive training to equip you with the necessary skills needed to excel in your role.

　　RESPONSIBILITIES

　　Answering customer inquiries via phone and taking detailed messages

　　Utilizing email communication & chats

　　Providing excellent customer service

　　Addressing customer inquiries, resolving issues, and ensuring a positive customer experience

　　Maintaining accurate and detailed customer databases

　　Collaborating with other team members to achieve customer satisfaction goals

　　REQUIREMENTS

　　High School Diploma

　　Fluent in both English and Spanish

　　Excellent communication and interpersonal skills

　　Ability to work in a fast-paced, team-oriented environment

　　Experience in a Call Center or customer service environment preferred

　　Genuine interest in providing an exceptional customer experience.

　　APPLY WITH US!

　　Join us in delivering outstanding customer experiences! Be the voice of Penske Automotive Group -- where excellence meets diversity. Apply today and let your bilingual skills shine! Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

　　Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

　　Req Number: 27442

　　Position Code: 782801

　　Type: Full-time

　　Dealership: Arizona Management Company

　　Location Address: 7450 West Orchid Lane

　　EEO Statement

　　The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.