Job Description

　　Fixed Term Contract

　　Based Heysham site Office Based

　　Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

　　Based in Heysham, UK the Customer Service Centre of Excellence is part of the Laboratory Chemicals Division Customer Service EMEA team, reporting into the Life Sciences Commercial Operations group.

　　The Heysham team is responsible for supporting our chemicals' clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Providing outstanding customer service, promptly and accurately when responding to internal and external customer requests.

　　What will you do !

　　Work on assignments/projects in collaboration with all colleagues.Call out and problem solve customer inquiries, documentation requests and complaints without managerial support.Assess individual customer requirements and direct activities to appropriate departments.Maintain daily customer service reports.Get involved in delivering of tasks critical to team performance.Provide a high standard of customer service support to all customers.Handle all telephone / fax / EDI / web orders within the division's guidelines, relay price and availability of products to customers where vital.Deal with & take ownership of sophisticated customer requirements, efficiently and professionally as per the service level agreement.Collaborate with Operations, Sales, Finance and Service teams to ensure customer needs are responded to in a timely manner.Work in compliance to SOP's, SLA's and departmental training guidelines.

　　What we looking for:

　　English language speaking crucial. German and/or French speaking is nice to have but not essential.Experienced Microsoft Office user.Strong interpersonal, written and verbal communication skills.Must possess the organizational skills to multi-task and meet timelines as needed.Previous customer service experience preferable, ideally in a call centre/office environment - Essential.Must possess self-motivation, passion, a positive demeanor, and perform as an excellent standout colleague.Accuracy and attention to detail is required in performing all tasks of this role.Excellent time management skills and ability to work independently required.Good organizational skills and the ability to prioritize and / or delegate effectively.Can work cross-functionally. Must relate well to all kinds of people, listens and builds constructive relationships, subtlety and tact. Shows creativity and innovation in communicating ideas.The individual should be able to work as both part of a team and on their own initiative, be flexible and to review current practices with the target of improving the department to achieve standard methodologies.

　　At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Apply today http://jobs.thermofisher.com .

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.