Your profile

　　You must be bi-lingual in either Spanish of French.You must be within commuting distance to our office in Old Lyme, CT.You must have strong PC skills in MS Office, JD Edwards (preferred).You must possess a strong customer service attitude with the ability to handle difficult. customers with diplomacy and tact.You must possess excellent communication (oral and written) skills, and excellent phone skills.You will need to demonstrate strong, accurate data entry skills.You must possess good organizational skills with excellent follow-through.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.Your tasks

　　You will provide customer support via phone, chat, and casesYou will enter orders accurately and efficientlyYou must build rapport and collaborative relationships with customersYou must maintain organized customer filesYou will apply discounts after proper approvalsYou will interface with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse, and Technical Support