Description We are in search of a Customer Service Representative to join our team located in Irvine, California. This role offers a contract to hire employment opportunity in the industry of customer service. As a Customer Service Representative, your main responsibility will be to provide top-notch service to our customers and affiliates while also ensuring the smooth operation of our dispatching and billing systems.

Responsibilities:

• Develop and maintain professional rapport with customers and affiliates, ensuring excellent customer service at all times.

• Handle the reception and dispatching of work orders according to customer expectations.

• Monitor and update the status of all work orders, ensuring timely completion and communication of status to all relevant parties.

• Obtain inspection purchase orders from customers and dispatch them to affiliates promptly.

• Coordinate weekly follow-ups on inspection completion status.

• Request and submit proposals for additional repairs or services as needed.

• Ensure completed inspections, reports, and invoices are sent to National Accounts in a timely manner.

• Review and manage the exception management queue and mark-up queue on a daily basis.

• Ensure proper pricing of service and inspection calls before submitting to billing.

• Review all paperwork for completeness and accuracy before invoicing.

• Handle any missing paperwork and dispute incorrect invoices from affiliates.

Skills Required:

• Proficiency in MS Word, MS Excel, and Microsoft Outlook

• Experience in a Call Center Customer Service

• Data Entry Skills

• Knowledge in processing Customer Invoices

• Dispatching skills

• Job Scheduling skills Requirements • Proficiency in MS Word, MS Excel, and Microsoft Outlook is required.

• Experience in a Call Center Customer Service environment is essential.

• Must have a strong background in Data Entry.

• Experience with Customer Invoices is necessary.

• Dispatching skills are a must-have.

• Must be adept at Job Scheduling.

• Excellent communication and interpersonal skills.

• Problem-solving and conflict resolution abilities are important.

• Must have the ability to multitask and manage time efficiently.

• Strong customer service orientation is required.

• Ability to work in a fast-paced environment.

• High level of professionalism and integrity.

• Must be a team player with the ability to work independently as well.

• Flexibility to work in shifts, if necessary.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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