In SMC and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

　　As a Technology Specialist – Customer Engagement, you are a functional business process and technical workload expert within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team. You will additionally assist the Dynamics Specialist in identifying, driving and successfully landing pipeline and customer solutions for the Customer Engagement applications category. You will learn how Microsoft’s Dynamics 365 Customer Engagement solutions are changing the way companies do business and are empowering success. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Workload and Business Process Expertise

　　Achieve technical workload expertise for Business Applications Customer Engagement products.

　　Exemplify category workload business process depth to accelerate opportunity results.

　　Business Value-led Presales Expertise

　　Participate in discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.

　　Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to improve win rates.

　　Strategic Proactive Seller

　　Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed category revenue targets

　　Team with Dynamics Specialist to uncover, identify and engage opportunities to drive category performance.

　　Build positive Business Decision Maker/CxO connections/engagements across category-specific roles with business value alignment by targeted personas.

　　Scale Through Partners

　　Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

　　Build Strategy

　　Influences competitive strategy leveraging partner and internal teams; Acts as the voice of the customer by driving new feedback, blockers, insights, resource items across communities to support customer’s business outcomes and opportunities to promote usage.

　　Technical Leadership

　　Shares ideas, insight, and strategic-technical input with internal and external communities using knowledge of Microsoft cloud solutions and their context in the competitive landscape.

　　Provides thought leadership by acting as role model for the technical community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.

　　Qualifications

　　Additional or Preferred Qualifications (PQs)

　　Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute plans and build strong relationships.

　　Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.

　　High Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.

　　Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.

　　Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

　　Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

　　Purposeful Planner & Executor – Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met.

　　Disciplined Operator – Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.

　　Applicable business application workloads/line of business expertise with one or more of the following: technical and business process presales, post-sales consulting or relevant company/customer IT application implementation or management

　　Driving and designing a solution strategy as part of the overall opportunity lifecycle

　　Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members

　　Extensive collaboration with technical pursuit teams designing cloud-based customer solutions

　　Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads and proven success demonstrating differentiated solution value and competitive advantage

　　Delivering customer-facing technical workload demonstrations to enterprise decision makers

　　Business solutions/line of business workload expertise by leveraging business application experience in one or more of the following: Sales, Marketing, Service, Supply Chain/Operations, and/or Finance and how these solutions help customers achieve their desired business outcomes

　　Business value selling methodologies and practices mapped to customer persona pains/issues to uncover customer’s stated and unstated needs Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems

　　Fluency in French is essential

　　#smsdscareers

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .