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Customer Service Representative
Customer Service Representative-March 2024
Arvada
Mar 28, 2026
About Customer Service Representative

  The Kaizen StoryFrom the start, Kaizen Collision Center was creative in choosing whatopportunities to pursue. We embrace OEM Certifications, DealershipRelationships, electrical vehicle repair, employee training, andbuilding relationships within the community.Kaizen means to improve continuously; this is our motto every day. We workhard daily to provide customers with the highest level of auto repair servicein a friendly and comfortable atmosphere.We are excited about the next phase of growth and look forward to establishingKaizen Collision Center as the leading repair platform in the country. Withour continued growth, opportunities for employees, and ability tosupersede client relationships, Kaizen will continue to grow.That's why we'd like to invite you to come and join our team! Whetheryou are an experienced technician or just coming out of trade school, thisis the company for you.

  Updated New Hirings !We are in immediate need of a CSR in Kaizen Collision Center branch locationin Colorado.

  Colorado branch location:5855 W 56th Ave., Arvada, CO 80002

  Position Title: Customer Service RepresentativeDepartment: OperationsReports to: General Manager

  Position Summary:The Customer Service Representative is responsible for providing exceptionalcustomer service to all customers and business partners of Kaizen CollisionCenter throughout the repair process.Responsibilities:Review with customers and walk-through the repair process: Greetcustomers by phone or in-person; explain to customers about the collisionrepair process, including insurance claims information, processing, andpayment procedures. The Customer Service Representative is responsible forestablishing an effective relationship with each customer to support apositive customer experience.Complete vehicle intake process: This includes mapping damage,photographing vehicles, and documenting work files per company and repairpartner standards.Perform administrative tasks: Administrative tasks include collectingpayments, updating rentals management portal (ARMS), supportinggeneral manager with expense documentation and conducting Accounts ReceivablefAdditional responsibilities as assigned.Job duties/Job description may be adjusted or added based on the needs ofthe business or at management discretion

  Requirements:Ability to work collaboratively with the team to meet shared objectives.Effective time management.Able to multitask and manage competing prioritiesCommunicate effectively with teammates, customers, and business partners.Proficient with computers.Excellent customer service skills.Valid drivers' license required.Eligible to work in the United States.Willing and able to pass a thorough background check.Preferred Qualifications:Bilingual (Spanish).Knowledge of the Collision Industry.

  For Quick Applications, apply thru any of the following :Kaizen Career Portal : Job Opportunities (paycomonline.net) -recommendedWebsite: https://www.kaizenautocare.com/Or Direct Email to: [email protected](Director of Talent Acquisitions)Or Apply in person @ the Company site

  Job Type: Full-time

  Salary: From $20.00 to $23.00 per hour

  Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance

  Experience level: 1 yearShift: Day shiftWeekly day range: Monday to Friday

  Work setting: In-person

  Ability to commute/relocate:Arvada, CO 80002: Reliably commute or planning to relocate before startingwork (Required)

  Work Location: In person

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