Field Service Engineer

　　Location:

　　Namur, WNA, BE

　　Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

　　In this role you’ll be a part of our technical service team in Benelux, providing technical support to our local customers. You will support customers with a focus on the Brussels region. You’ll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies.

　　What you’ll do:

　　Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.

　　Perform pre-installations, installations and maintenance activity, ensuring SAP is completed correctly for all work.

　　Perform training, both internally and externally where needed and develop an internal program of product knowledge for sales and CRM teams as needed.

　　Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.

　　Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.

　　Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.

　　Travel around the assigned area. Occasional requirement to travel globally to attend training and meetings.

　　What you need to have:

　　At least 2-3 years’ experience in a similar role (field service engineer or maintenance engineer), having previously studied or gained working certification in mechanics, electronics, networking or software.

　　Expert knowledge of technical products, ideally similar to MI’s product range.

　　Excellent communication skills, customer facing.

　　Ability to technically assess situations and issues, and proactively advise on solutions.

　　Ability to follow procedures and plan time effectively.

　　Ability to manage multiple tasks.

　　Available for few hotel nights (1 or 2 per week occasionally).

　　French level intermediate/fluent.

　　You’ll only be the right candidate if you are aligned to our values and culture:

　　Collaborative entrepreneurial spirit

　　Winning through customers

　　High ethical standards, openness and trust

　　Expectations for results

　　Respect and value people

　　If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

　　All qualified applicants will receive consideration for employment without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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