Job Description

　　Insight Global is looking to add Customer Service Representatives to their teams in the St. Louis, and Columbia, MO locations. This person will be responsible for assisting customers with issues and questions such as public service loan forgiveness, loan application status, payment return, when tax info will be available, and similar needs. This individual will be responsible for taking 90+ calls a day and asking the appropriate security questions before assisting customers with their issues. Some out going calls will be necessary to address issues, 60% inbound calls, 40% outbound calls. Any issues unable to be resolved will be able to be escalated. All information will be entered into their internal system CLX. Training will be the first 6-8 weeks from Mon-Fri 8-5pm CT. After training, all reps must be flexible to work any of the following shift hours: Monday: 7 A.M. -- 10 P.M, Tuesday -- Friday: 7 A.M. -- 7 P.M., and Saturday: 9 A.M. -- 1 P.M. Weekends are not always required but might be at times. Each shift will be 9 hours including a 1-hour lunch break. Some over time may eventually be required. This position is currently remote but candidates must reside within Missouri.

　　Skills and Requirements

　　Experience in a client facing role

　　Strong communication skills

　　Ability to navigate MS Office Suite

　　Ability to enter data in a timely manner

　　Experienced working in a fast-paced environment Call center experience

　　Experience in the financial industry null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].