Description

　　Robert Half is looking for a personable Customer Service Representative to assist our client with making outbound calls to conduct surveys.

　　This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. If you love building solid customer relationships, and are articulate and highly-skilled, this Customer Service Representative position might be for you. This position is in the Coralville, Iowa area and is a short-term contract to assist with a marketing project. Are you interested in making outbound calls and conducting surveys? Then this role may be the one for you!

　　Your responsibilities as a Customer Service Representative:

　　Manage the fielding and sending of important written business correspondence

　　Conduct outbound calls to various providers

　　Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

　　Offer friendly, accurate customer service in a timely fashion

　　-Conduct survey's on product usage and provide information to sales team

　　-Work collaboratively with team members

　　Requirements

　　Demonstrated talents in communicating and interacting with clients/customers, both internal and external

　　Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

　　Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyAbility to navigate multiple computer systems, applications, and utilize search tools to find information

　　Excellent customer service and office administrative skills

　　Well-founded grasp of Outbound Sales

　　Proven knowledge of Outbound Marketing

　　Earlier work involving Survey process

　　Call center experience desired

　　Strong familiarity with call centers

　　Inbound Outbound Calls experience highly desired

　　Call Center Customer Service experience preferred

　　Practical knowledge of Phone Coverage

　　Previous experience working with customer service

　　Skills in customer service

　　High Volume Call Center experience preferred

　　Wide ranging experience with Customer surveys

　　Quality experience with Phone Etiquette

　　Ability to communicate verbally and in writing effectively throughout all levels of the company

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .